Most Recent APICS CTSC Exam Questions & Answers

Prepare for the APICS Certified in Transformation for Supply Chain Exam exam with our extensive collection of questions and answers. These practice Q&A are updated according to the latest syllabus, providing you with the tools needed to review and test your knowledge.

QA4Exam focus on the latest syllabus and exam objectives, our practice Q&A are designed to help you identify key topics and solidify your understanding. By focusing on the core curriculum, These Questions & Answers helps you cover all the essential topics, ensuring you're well-prepared for every section of the exam. Each question comes with a detailed explanation, offering valuable insights and helping you to learn from your mistakes. Whether you're looking to assess your progress or dive deeper into complex topics, our updated Q&A will provide the support you need to confidently approach the APICS CTSC exam and achieve success.

The questions for CTSC were last updated on Jan 8, 2025.

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Question No. 1

Which of the following formulas is utilized to calculate perfect order fulfillment?

ATotal perfect orders / Total number of orders

BTotal perfect orders / Total number of order lines

CTotal perfect order lines / Total number of orders

DTotal perfect order lines / Total number of order lines

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Correct Answer: D

the perfect order fulfillment is a percentage that measures how many orders meet all the criteria for a perfect order, such as delivery location, product condition, documentation, etc. The formula for calculating the perfect order fulfillment is to multiply the individual performance metrics for each criterion and then multiply by 100. However, the question asks for the formula to calculate the perfect order rate, which is a slightly different metric that measures how many order lines (or items) meet all the criteria for a perfect order. The formula for calculating the perfect order rate is to divide the total number of perfect order lines by the total number of order lines and then multiply by 100.

Question No. 2

One major performance outcome of a digital supply chain transformation is:

Afewer trade-offs between costs and customer satisfaction.

Bgreater employee retention rate and job satisfaction.

Chigher net promoter score and lower cost of customer acquisition.

Dlower selling, general, and administrative (SG&A) expenses of the business.

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Correct Answer: A

According to the CTSC Enterprise and Supply Chain Management (ESCM) manual, one major performance outcome of a digital supply chain transformation is fewer trade-offs between costs and customer satisfaction1. A digital supply chain transformation is the use of digital technology and digital content to improve supply chain performance2. It enables a flexible matrix of supply chain partners, instead of one upstream and one downstream echelon2. It also enhances information sharing, visibility, decision making, and responsiveness2. By leveraging digital capabilities, a supply chain can achieve higher levels of efficiency, agility, and innovation, while meeting or exceeding customer expectations1. This reduces the need to compromise on either costs or customer satisfaction, and creates a competitive advantage for the supply chain1.

1: https://www.ascm.org/ctsc-ecm/ 2: https://www.hclspdev.com/cdn/ascm2023/files/ctsc_slides/ASCM_CTSC_2023_1.pdf

Question No. 3

Creating a diagram of the workflow of a production or service that includes standardized symbols, inputs, and outputs is called:

Aprocess flow scheduling.

Bprocess organization structure.

Cprocess planning.

Dprocess mapping.

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Correct Answer: D

Process mapping is the term used to describe the creation of a diagram of the workflow of a production or service that includes standardized symbols, inputs, and outputs. Process mapping is a tool of management that visually depicts the flow of work and the steps and people involved in a business process3. Process mapping can help communicate how a process works in a concise and straightforward way, identify inefficiencies or areas of improvement, and document or train the process12. Process mapping uses visual representations, such as basic symbols, to describe each element in the process, such as rectangles for activities, arrows for direction of flow, diamonds for decisions, and ovals for start and end points24.

Question No. 4

ISO 14001 outlines the management system requirements for which of the following areas?

AEnvironmental

BQuality

CSocial responsibility

DOccupational health and safety

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Correct Answer: A

It is part of the ISO 14000 family of standards that are developed by ISO Technical Committee ISO/TC 207 and its various subcommittees, and that cover different aspects of environmental management2.

Question No. 5

When forming teams for a digital supply chain transformation, one of the first steps is to:

Aassign subject matter experts to teams related to their areas of expertise.

Bidentify the employees involved and their expected level of participation.

Cmake each team cross-functional and ensure members on the teams come from different departments.

Dgain support from senior and functional leadership to justify the time and resources allocated to the initiatives.

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Correct Answer: C

According to the ASCM CTSC Exam Content Manual, one of the key steps in forming teams for a digital supply chain transformation is to ''create cross-functional teams that include members from different departments and levels of the organization, as well as external partners, to foster collaboration and innovation'' (p. 16). This helps to ensure that the teams have diverse perspectives, skills, and knowledge to address the challenges and opportunities of the digital transformation.

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