Most Recent Apple SVC-19A Exam Dumps

Prepare for the Apple Service Fundamentals Exam exam with our extensive collection of questions and answers. These practice Q&A are updated according to the latest syllabus, providing you with the tools needed to review and test your knowledge.

QA4Exam focus on the latest syllabus and exam objectives, our practice Q&A are designed to help you identify key topics and solidify your understanding. By focusing on the core curriculum, These Questions & Answers helps you cover all the essential topics, ensuring you're well-prepared for every section of the exam. Each question comes with a detailed explanation, offering valuable insights and helping you to learn from your mistakes. Whether you're looking to assess your progress or dive deeper into complex topics, our updated Q&A will provide the support you need to confidently approach the Apple SVC-19A exam and achieve success.

The questions for SVC-19A were last updated on Feb 22, 2025.

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Question No. 1

What should be used to properly clean and restore an ESD mat?

AAny solvent based cleaner

BDistilled or bottled water

CLint-free cloth

DA cleaner that is specifically designed for ESD mats

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Correct Answer: C

Question No. 2

Which of the following statements is true about an actively swelling embedded battery?

AActively swelling batteries are not considered a safety concern.

BActively swelling batteries are likely caused by large amounts of liquid inside the batteries.

CActively swelling batteries are unlikely to lead to thermal runaway.

DActively swelling batteries are more likely to rupture and release gasses.

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Correct Answer: D

Question No. 3

Please refer to the following information to answer the questions on the right.

Hannah recently picked up her iMac after a repair. The sound from the speakers was distorted and unclear and a technician determined that a repair would resolve the issue.

Once Hannah returned home with the iMac, the sound issue occurred again.

Hannah has returned. She is angry and she is cursing at the technician.

From the following, which are part of the 5-step conflict resolution model? (Choose two.)

A''l can prove to you exactly how you are wrong about this issue.''

B''Is this really the same issue? Might it be a different issue?''

C''Calm down!''

D''If I can ask some questions about the last repair and what has occurred since then, I can figure out what the appropriate next step is. I might be able to suggest a solution. Does that sound okay, Hannah?'

E''Though your frustration is understandable, we are in a family-friendly environment so I am going to have to ask you to be mindful of the language you are using.''

F''Are you sure your children didn't do something to it?''

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Correct Answer: C, D

Question No. 4

Confrontational phrasing is always a mistake but some phrases are poorer than others. Which of the following confrontational phrases is most likely to cause a conflicted conversation?

AYour iPhone only has one speaker on the bottom.

BIt turns out your iPhone only has one speaker on the bottom.

CThere is just one speaker on the iPhone.

DYou are wrong. Your iPhone only has one speaker on the bottom.

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Correct Answer: D

Question No. 5

A computer service technician says, "I don't use ESD precautions and have never had a problem."

Which of the following is the correct response to this statement?

AESD damage may not appear immediately.

BESD happens only to inexperienced technicians.

CESD only occurs in very rare circumstances.

DESD damage is really not as bad as everyone thinks.

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Correct Answer: C

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