Most Recent Apple SVC-19A Exam Dumps

Prepare for the Apple Service Fundamentals Exam exam with our extensive collection of questions and answers. These practice Q&A are updated according to the latest syllabus, providing you with the tools needed to review and test your knowledge.

QA4Exam focus on the latest syllabus and exam objectives, our practice Q&A are designed to help you identify key topics and solidify your understanding. By focusing on the core curriculum, These Questions & Answers helps you cover all the essential topics, ensuring you're well-prepared for every section of the exam. Each question comes with a detailed explanation, offering valuable insights and helping you to learn from your mistakes. Whether you're looking to assess your progress or dive deeper into complex topics, our updated Q&A will provide the support you need to confidently approach the Apple SVC-19A exam and achieve success.

The questions for SVC-19A were last updated on Apr 1, 2025.

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Question No. 1

You are in the process of isolating a customer issue and have ruled out an environmental or educational cause. You suspect the issue is with the device.

If the issue is with the device software, which of the following are possible causes? (Choose three.)

ASleep/Wake button

BFaulty video board

CThird-party software

DUser-installed data such as images or documents

EThe operating system

FDamaged display

GUser installed parts

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Correct Answer: C, D, E

Question No. 2

You suspect that the issue Darla describes is a result of how she is using her iPhone. Which of the following is an empathetic and supportive closed question to ask?

AWhy didn't you review the iPhone User Guide before you tried to use your phone?

BDo you realize how you are using the iPhone is causing your issue?

CThat is not the correct way of using the iPhone; do you need a demonstration?

DDo you mind if I show you a couple of ways I learned to use the iPhone?

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Correct Answer: D

Question No. 3

Please refer to the following information to answer the questions on the right.

Debra has brought her iPad Pro to you for troubleshooting. She has been experiencing very slow charging of the battery and says the only way she can get a full charge is to leave the iPad alone for more than 12 hours.

She brought in an Apple Power adapter and Lightning to USB cable. When you examine the power adapter, you notice that it is an iPhone power adapter not an iPad power adapter. You also noticed she was using an iPhone 6s while waiting to see you. Debra thinks her iPad is defective because her iPhone has no issue charging with this power adapter and cable.

Based on the information Debra provided, which of the following resources can you share with her that explains the cause of the issue?

AGSX Troubleshooting articles

BApple VMI Guide

CApple Support articles

DApple Service Guide

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Correct Answer: D

Question No. 4

What should be used to properly clean and restore an ESD mat?

AAny solvent based cleaner

BDistilled or bottled water

CLint-free cloth

DA cleaner that is specifically designed for ESD mats

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Correct Answer: C

Question No. 5

Which of the following is an important factor when beginning to troubleshoot a customer issue?

AGaining agreement on the issue to be resolved.

BAssume that the customer does not know how to use the product.

CProviding solutions in the shortest amount of time.

DPromoting new products.

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Correct Answer: A

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