Most Recent Apple SVC-19A Exam Questions & Answers

Prepare for the Apple Service Fundamentals Exam exam with our extensive collection of questions and answers. These practice Q&A are updated according to the latest syllabus, providing you with the tools needed to review and test your knowledge.

QA4Exam focus on the latest syllabus and exam objectives, our practice Q&A are designed to help you identify key topics and solidify your understanding. By focusing on the core curriculum, These Questions & Answers helps you cover all the essential topics, ensuring you're well-prepared for every section of the exam. Each question comes with a detailed explanation, offering valuable insights and helping you to learn from your mistakes. Whether you're looking to assess your progress or dive deeper into complex topics, our updated Q&A will provide the support you need to confidently approach the Apple SVC-19A exam and achieve success.

The questions for SVC-19A were last updated on Jan 18, 2025.

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Question No. 1

You are in the process of isolating a customer issue and have ruled out an environmental or educational cause. You suspect the issue is with the device.

If the issue is with the device software, which of the following are possible causes? (Choose three.)

ASleep/Wake button

BFaulty video board

CThird-party software

DUser-installed data such as images or documents

EThe operating system

FDamaged display

GUser installed parts

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Correct Answer: C, D, E

Question No. 2

From the following, select the best description of cosmetic condition that would be included in good case notes.

ACase is dented like it was dropped

BBadly dinged in addition to crack

CSignificant dent in lower right corner suggests impact

DBig ding; probably dropped or thrown

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Correct Answer: C

Question No. 3

In which of the following circumstances should a technician ensure that he or she is grounded to minimize ESD?

AThe technician is conducting a current test on a device.

BThe technician is working on a device that is plugged in to AC power.

CThe technician is cleaning the display on a device after reassembly.

DThe technician is replacing a circuit board inside a device.

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Correct Answer: D

Question No. 4

Please refer to the following information to answer the questions on the right.

Hannah recently picked up her iMac after a repair. The sound from the speakers was distorted and unclear and a technician determined that a repair would resolve the issue.

Once Hannah returned home with the iMac, the sound issue occurred again.

Hannah has returned. She is angry and she is cursing at the technician.

Which of the five conflict resolution steps is missing in the following response to Hannah?

{Calmly} "Your shouting is very distracting and I want to focus on helping you. If you explain your issue more quietly I will do my best to find a resolution.''

ATry to find a way to say ''You're right.''

BTry to find a way to show sympathy and correct the customer.

CDescribe how the customer is incorrect about the specific issue.

DPropose an approach that refocuses the discussion.

EStay calm.

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Correct Answer: D

Question No. 5

Wendell explains that his iPhone X is dropping calls. Which of the following is an open question that would best help you further evaluate the issue with Wendell?

AHow is the rest of your experience with the iPhone, aside from the dropped calls?

BDo you find that you are driving in a car when these dropped calls occur?

CAre you in an elevator or a parking garage when the iPhone drops the calls?

DCould you please tell me about the situations when your iPhone drops calls?

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Correct Answer: D

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