Most Recent Apple SVC-19A Exam Questions & Answers

Prepare for the Apple Service Fundamentals Exam exam with our extensive collection of questions and answers. These practice Q&A are updated according to the latest syllabus, providing you with the tools needed to review and test your knowledge.

QA4Exam focus on the latest syllabus and exam objectives, our practice Q&A are designed to help you identify key topics and solidify your understanding. By focusing on the core curriculum, These Questions & Answers helps you cover all the essential topics, ensuring you're well-prepared for every section of the exam. Each question comes with a detailed explanation, offering valuable insights and helping you to learn from your mistakes. Whether you're looking to assess your progress or dive deeper into complex topics, our updated Q&A will provide the support you need to confidently approach the Apple SVC-19A exam and achieve success.

The questions for SVC-19A were last updated on Nov 21, 2024.

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Question No. 1

Which of the following summarizes a customer's concerns without simply repeating what the customer said?

Aevaluating

Blistening

Creflecting

Dparroting

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Correct Answer: C

Question No. 2

Which of the following is a valid ESD safety precaution?

AYou should place ESD-sensitive circuits on top of metal work surfaces.

BKeep ion generators away from circuit board or assembly containing ESD-sensitive circuits.

CDo not wear polyester clothing while working on ESD sensitive components.

DAlways handle logic board by grasping the heat sinks.

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Correct Answer: C

Question No. 3

In the systematic troubleshooting approach, which of the following statements is true about isolating an issue?

AAsking the customer to reproduce an issue can help determine if the issue is with the device.

BIf an issue cannot be reproduced, it is likely a hardware issue.

CReplacing an internal component will determine if the issue is related to environment.

DBasing a conclusion on past experience with similar issues is a proven troubleshooting method.

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Correct Answer: A

Question No. 4

Which of the following statements is true of electrostatic discharge (ESD) damage?

AConventional testing detects all damage caused by ESD.

BESD should ideally occur near active electronic systems.

CAccidental ESD will result in fewer additional repairs on the same device.

DESD impacts microscopic pathways on the integrated circuits.

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Correct Answer: A

Question No. 5

Which of the following conflict resolution techniques are part of the 5-step approach? (Choose two.)

AIf necessary, describe how the specific behavior affects the conversation.

BBe sure to point out specific examples of where the customer is wrong about the issue.

CTry to find a way to say, ''You are right'' to endorse the customer.

DRepeat whatever the customer says.

ESpeak loudly and clearly to make sure the customer knows you are in charge.

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Correct Answer: B, C

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