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Quality Improvement Associate
Last Updated: Oct 3, 2024
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41 Questions and Answers for the ASQ CQIA exam
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ASQ Quality Improvement Associate Syllabus
- Define and describe groupthink and how to overcome it/ Define and distinguish between employee involvement and employee empowerment
- Identify the value of team conflict and recognize how to resolve it/ Define and distinguish between employee involvement and employee empowerment
- Define benchmarking and describe how it can be used to develop and support best practices/ Describe and distinguish between the common definitions of quality
- Describe the classic stages of team development: forming, storming, norming, performing/ Define a quality plan, describe its purpose and objectives to achieve the quality mission or policy
- Describe and use different decision-making models, such as voting/ Define and distinguish between a system and a process and describe the interrelationships between them
- Identify the various functional areas and people having responsibility for contributing to its development/ Describe how quality systems provide consistency and standardization
- Utilize root cause tools such as the 5 Whys and fishbone diagram to implement correction and corrective action
- Define and distinguish between common and special cause variation in relation to quality measures/ Incremental and breakthrough improvement
- Understand how culture influences the success of process improvement efforts such as lean, Six Sigma, ISO 9001, Baldrige