Most Recent ASQ CQIA Exam Questions & Answers

Prepare for the ASQ Quality Improvement Associate exam with our extensive collection of questions and answers. These practice Q&A are updated according to the latest syllabus, providing you with the tools needed to review and test your knowledge.

QA4Exam focus on the latest syllabus and exam objectives, our practice Q&A are designed to help you identify key topics and solidify your understanding. By focusing on the core curriculum, These Questions & Answers helps you cover all the essential topics, ensuring you're well-prepared for every section of the exam. Each question comes with a detailed explanation, offering valuable insights and helping you to learn from your mistakes. Whether you're looking to assess your progress or dive deeper into complex topics, our updated Q&A will provide the support you need to confidently approach the ASQ CQIA exam and achieve success.

The questions for CQIA were last updated on Jan 20, 2025.

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Question No. 1

Which of the following is NOT the responsibility of the Release Management process?

AThe physical aspects of software control

BEnsuring that the accuracy of CMDB entries concerning software CIs is maintained

CHelping to determine the software release policy

DDistributing software

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Correct Answer: B

Question No. 2

The stages in the Incident Management process are:

ALogging, allocation, classification, initial support, communication, resolution

BLogging, initial support, detection, recording, classification, investigation, recovery and closure

CDetection, classification, investigation, recording, recovery, resolution and closure

DDetection, recording, classification, initial support, investigation, diagnosis, resolution, recovery and closure

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Correct Answer: D

Question No. 3

From a well-informed User's perspective, which of the following is a likely sequence in the management of a service failure?

AIncident Management, Problem Management, Release Management, Change Management

BIncident Management, Problem Management, Change Management, Release Management

CChange Management, Incident Management, Problem Management, Release Management

DIncident Management, Change Management, Release Management, Problem Management

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Correct Answer: B

Question No. 4

Why is Service Management so important to IT service providers?

AThe success of many businesses depends upon the quality of their IT

BIt's the only way to manage IT in the Internet age

CIt's contained within the IT Infrastructure Library

DIt's the first non-proprietary initiative for the management of IT systems

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Correct Answer: A

Question No. 5

If the IT Service Continuity plan had to be invoked during a crisis, what would be the role of the organisation's senior managers?

AProgress reporting

BLeading the recovery teams

CCo-ordinating and directing activities, arbitrating and allocating resources

DExecuting recovery instructions

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Correct Answer: C

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