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Avaya 3312 Exam
Avaya Aura Contact Center Administration
Last Updated: Jul 2, 2024
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66 Questions and Answers for the Avaya 3312 exam
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Avaya Aura Contact Center Administration Syllabus
- Explain the functions within the Avaya Agent Desktop and Agent Browser/ Demonstrate knowledge of how to configure a Contact Router
- Demonstrate how to identifying blocks in Service Creation Environment for a flow application/ Explain the purpose of thresholds within displays and reports
- Explain the different functions of the Contact Center Management (CCM) component/ Describe the difference between Call Presentation Class options
- Demonstrate how to create a script that anticipates unforeseen events and unscheduled closures/ Describe and implement the components of Access and Partition Management
- Demonstrate a knowledge Service Creation Environment intrinsics and expression/ Interpret graphical or tabular displays
- Demonstrate the ability to create and interpret Service Creation Environment scripts/ Explain the functions of a skillset and how and where they are used
- Explain the difference between the Service Creation Environment local view and Contact Center View/ Describe the function of the Avaya Aura? Media Server
- Describe the function of the Avaya Aura? Media Server/ Demonstrate knowledge of the steps involved in creation a Contact Center Management Agent
- Demonstrate knowledge of the Configuration tool for bulk loading Contact Center Data/ Explain the functions within the Configuration Component
- Describe the difference between the Webadmin login privileges and those of an admin user created by an administrator/ Describe the function of variables within the Service Creation Environment