Avaya 3312 Exam Actual Questions

Name: Avaya Aura Contact Center Administration
Brand: QA4Exam
SKU: 3312
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The questions for 3312 were last updated on Oct 2, 2024.

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Question No. 1

A supervisor in an Avaya Aura Contact Center (AACC) SIP environment would like to play an announcement and collect digits from a caller using the following TFE command:

GIVE IVR WITH VXML TREATMENT voicexml

PARAMETERS

What is a valid input after the parameters command?

AService URI

B_c_play_and_collect

CGIVE IVR WITH VXML TREATMENT

DNumberofdigits

EASSIGN 'please enter account number.wav'

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Correct Answer: D

Question No. 2

An administrator creating a flow application realizes that a skillset required for the application has not been created.

Which statement about adding the skillset is true?

AThe only way to add a skillset is through the Configuration Component.

BIt can be added through the Application Variable folder in the Orchestration Designer tool.

CIt can be added through the Applications folder in the Orchestration Designer tool.

DIt can be added through the Application Manager Data folder In the Orchestration Designer tool.

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Correct Answer: C

Question No. 3

Which statement regarding scripts is true?

AA primary script is the only place that call variables can be assigned.

BA secondary script is the only place treatments can be applied to the call.

CA primary script is referenced directly from the Master script, otherwise it is a secondary script.

DOnly a single secondary script allowed per application.

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Correct Answer: C

Question No. 4

When using the GiveIVR block to play prompt and collect digits, how do you configure what the terminating character should be?

AAssign the '#' as a call variable.

BUse the Terminating Character (termchar) configuration entry to set the value.

CThe terminating character is always '#'.

DAdd an extra number to the Number of Digits value.

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Correct Answer: C

Question No. 5

A customer with Avaya Aura Contact Center has created a loop in a script application with the following parameters:

1. While the caller is in the loop, the customer wants an announcement to play every thirty seconds, and the queued status of the call and the In-service status of the skillset must be evaluated

2. If the call is not queued, and if the skillset is out of service, the call will be sent to an out of service announcement

3. If the call is not queued and the skillset is in service. It must be re-queued.

What is the proper script syntax to accomplish this requirement?

ASection wait_loop
IF NOT QUEUED THEN
IF OUT OF SERVICE SKILLSET automotive THEN
GIVE RAN out_of_service_ran_gv
DISCONNECT
END IF
END IF
GIVE RAN agts_stlll_busy_ran_gv
WAIT 30
EXECTUTE wait_loop

BSection wait_loop
IF NOT QUEUED THEN
IF NOT OUT OF SERVICE automotive THEN
QUEUE TO SKILLSET automotive
WAIT 2
ELSE
GIVE RAN out_of_service_ran_gv
DISCONNECT
END IF
END IF
GIVE RAN agts_still_bu5y_ran_gv
WAIT 30
EXECTUTE wait_loop

CSection wait_loop
IF QUEUED AND IF OUT OF SERVICE automotive THEN
GIVE RAN out_of_service_ran_gv
DISCONNECT
END IF
END IF
GIVE RAN agts_still_busy_ran_gv
WAIT 30
EXECTUTE wait_loop

DSection wait_loop
IF NOT QUEUED AND IF NOT OUT OF SERVICE SKILLSET automotive THEN
GIVE RAN out_of_service_ran_gv
DISCONNECT
END IF
END IF
GIVE RAN agts_still_ran_gv
WAIT 30
EXECUE walt_loop

Show Answer

Correct Answer: B

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