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Avaya 3314 Exam
Avaya Aura Experience Portal with POM Implementation and Maintenance
Last Updated: Jul 2, 2024
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62 Questions and Answers for the Avaya 3314 exam
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Avaya Aura Experience Portal with POM Implementation and Maintenance Syllabus
- Describe the AAEP standard reporting capabilities/ Describe the components of the POM User Interface
- Describe the capabilities of CMS RT Socket-based Routing/ Use POM troubleshooting procedures and tools
- Configure Avaya Aura Experience Portal (AAEP) features and functions/ Describe the Experience Portal External Systems
- Describe the standard POM reporting capabilities/ Describe the AAEP and POM architecture/ Explain how agent scripts are created and used
- Use AAEP troubleshooting isolation tools, logs and processes/ Describe the steps to configure the EPM for Email and SMS
- Install and configure POM features and functions/ Describe Agent Assignment options
- Explain the upgrade paths and procedures/ Explain how agents are assigned to campaigns
- Verify the prerequisites to the POM installation/ Configure Intelligent Customer Routing (ICR)
- Explain the ICR installation requirements/ Perform POM database administration
- Understand ICR reporting capabilities/ Describe ICR reporting capabilities