Most Recent Avaya 3314 Exam Dumps

Prepare for the Avaya Aura Experience Portal with POM Implementation and Maintenance exam with our extensive collection of questions and answers. These practice Q&A are updated according to the latest syllabus, providing you with the tools needed to review and test your knowledge.

QA4Exam focus on the latest syllabus and exam objectives, our practice Q&A are designed to help you identify key topics and solidify your understanding. By focusing on the core curriculum, These Questions & Answers helps you cover all the essential topics, ensuring you're well-prepared for every section of the exam. Each question comes with a detailed explanation, offering valuable insights and helping you to learn from your mistakes. Whether you're looking to assess your progress or dive deeper into complex topics, our updated Q&A will provide the support you need to confidently approach the Avaya 3314 exam and achieve success.

The questions for 3314 were last updated on Feb 20, 2025.

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Question No. 1

Which statement describes Agent blending?

AAgent blending is the process of acquiring agents when an outbound service level is at risk.

BAgent blending is the process of releasing agents from otbound jobs, if they are not needed for a campaign to which they have been assigned.

CAgent blending is the process of acquiring an agent for a job in a campaign.

DAgent blending is the process of monitoring an inbound skill, and moving agents to and from inbound/outbound to optimize inbound activities, while servicing outbound when possible.

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Correct Answer: D

Question No. 2

Proactive Outreach Manager (POM) employs the use of an Agent script editor.

Which two statements accurately represent the usage of this Agent Script editor? (Choose two.)

AThe Agent scripts can be XML or in VXML formats.

BThe Agent scripts can be in Native or URL formats.

CIt is a utility used by agents to update/view Customer or Contact attributes.

DIt is a utility used by customers to update their information using self-service menu.

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Correct Answer: B, C

Question No. 3

In Avaya Aura Experience Portal, prior to conducting a system restore, which script should be run to mount the backup device onto the Linux file system?

Asys_details

Bdo_MntDrv

Cbkup_system

Ddo_RestoreData

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Correct Answer: B

Question No. 4

If you need to verify the state of the Campaign Manager, Campaign Director, Agent Manager, ActiveMQ and RuleServer processes, which EPM page would you consult?

AReal-time Monitoring > System Monitor

BPOM Monitor

CCampaigns > Campaign Manager

DConfigurations > POM Servers > POM Manager

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Correct Answer: D

Question No. 5

Which Proactive Outreach Manager (POM) server component is used for inter-process message communication between POM components?

AActiveMQ

BRule Engine

CAgent Manager

DCampaign Manager

ECampaign Director

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Correct Answer: A

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