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Prepare for the Avaya Aura Experience Portal with POM Implementation and Maintenance exam with our extensive collection of questions and answers. These practice Q&A are updated according to the latest syllabus, providing you with the tools needed to review and test your knowledge.
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The questions for 3314 were last updated on Mar 27, 2025.
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Which component of Intelligent Customer Routing (ICR) is used for configuration and administration of ICR elements; such as, Core, Skills, Destinations, Call centers, Business hours, and Holidays?
When the Avaya Experience Portal (AAEP) software receives a call, what starts the associated speech application that controls the call flow?
Media Processing Platform (MPP) component works in conjunction with the Experience Portal Manager (EPM) to keep the MPP functioning in an optimal state
Which report displays information starting with the initial inbound or outbound call and ending with the termination of the CCXML page?
The Rule Editor designs restrictions (Rules) for agent-based campaigns. Rules are run prior to new call attempts.
Which three are valid Rule Categories? (Choose three.)
On the Avaya Aura Experience Portal (AAEP) system that will perform voice campaigns, which three prerequisites are required on the AAEP before installing Avaya Proactive Outreach Manager (POM) software? (Choose three.)
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