Avaya 3314 Exam Actual Questions

Name: Avaya Aura Experience Portal with POM Implementation and Maintenance
Brand: QA4Exam
SKU: 3314
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The questions for 3314 were last updated on Oct 3, 2024.

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Question No. 1

Which IP address is used by EPM to access or communicate with the MPP?

ANetwork Address (VoIP)

BHost Address

CNetwork Address (MRCP)

DNetwork Address (AppSvr)

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Correct Answer: B

Question No. 2

When settings up a single server Avaya Aura Experience Portal (AAEP), the system must communicate with a speech server to process ASR and TTS transactions.

Where do you define the Network Address (MRCP) that the speech server uses to communicate with the AAEP system?

AAdd the MPP and enter the IP address associated with the network interface on the MPP from the MPP Servers page, which is used to connect to the speech server in the Network Address (MRCP) field.

BUse the default entry in the Network Address (AppSvr) field from the EPM Servers page.

CAdd the MPP and then enter the speech server IP address in the Network Address (AppSvr) field from the MPP Servers page.

DEnter the IP address of the speech server in the Network Address (MRCP) field from the EPM Servers page.

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Correct Answer: A

Question No. 3

Which statement describes Agent blending?

AAgent blending is the process of acquiring agents when an outbound service level is at risk.

BAgent blending is the process of releasing agents from otbound jobs, if they are not needed for a campaign to which they have been assigned.

CAgent blending is the process of acquiring an agent for a job in a campaign.

DAgent blending is the process of monitoring an inbound skill, and moving agents to and from inbound/outbound to optimize inbound activities, while servicing outbound when possible.

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Correct Answer: D

Question No. 4

Parameters that affect how voice data is sent through the network are administered for which Avaya Aura* Experience Portal (AAEP) component?

ASpeech server

BMedia Processing Platform

CAuxiliary EPM

DPrimary EPM

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Correct Answer: B

Question No. 5

Which two types of connections does the Experience Portal Short Message Service channel support? (Choose two.)

AHTML

BIMAP4

CSMPP

DPOP3

EHTTP

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Correct Answer: C, E

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