Most Recent Avaya 33810X Exam Dumps

Prepare for the Avaya Aura Contact Center Solution Design Exam exam with our extensive collection of questions and answers. These practice Q&A are updated according to the latest syllabus, providing you with the tools needed to review and test your knowledge.

QA4Exam focus on the latest syllabus and exam objectives, our practice Q&A are designed to help you identify key topics and solidify your understanding. By focusing on the core curriculum, These Questions & Answers helps you cover all the essential topics, ensuring you're well-prepared for every section of the exam. Each question comes with a detailed explanation, offering valuable insights and helping you to learn from your mistakes. Whether you're looking to assess your progress or dive deeper into complex topics, our updated Q&A will provide the support you need to confidently approach the Avaya 33810X exam and achieve success.

The questions for 33810X were last updated on Apr 1, 2025.

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Question No. 1

A finance director wants a solution that both answers Inbound calls during peak call times to avoid poor customer experience, and minimizes costs for additional agents.

Which solution meets these customer requirements?

AAvaya IX Workplace

BAvaya Callback Assist

CAvaya IX M Workspaces

DAvaya Agent Desktop

Show Answer

Correct Answer: C

Question No. 2

There are several factors why customers will buy from Avaya which Include:

*The sales person understand their business.

*The sales person being perceive as a trusted adviser.

*The proposal contains real value in a manner relevant to them.

What are two additional factors? (Choose two,)

AThe proposal value Is obvious, so It is not discussed.

BAvaya can deliver what has been promised.

CAvaya solution Is technologically better or equivalent to other proposals but less expensive.

DThe executive summary section of the proposal highlights the solution features.

Show Answer

Correct Answer: A, C

Question No. 3

During the discovery conversation with South Travel Stores, they said they want to leave a chat message for the experts if they are not available.

Which component would the sales person offer South Travel Stores?

ACo-browse Snap-In

BMultimedia Messaging

CMessaging (AAM)

DContext Store Snap-In

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Correct Answer: D

Question No. 4

Contact Center Multimedia supports a powerful Email Handler.

Which two sub-types of Email attachment files are supported? (Choose two.)

AVoice Mail

BInstant Messaging

CShort Message Service

DWeb Communication

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Correct Answer: A, B

Question No. 5

A sales representative is preparing for a customer presentation with market trends for Avaya Aura Contact Center administration tools and applications.

Which two market trends should be Included? (Choose two.)

AEngaging customers on their terms
D B) Customers initiating calls into the Contact Center by telephone only

CEvolution of the Contact Center agent

DContact Center data gathered from generic reports only

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Correct Answer: A, D

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