Most Recent Avaya 33820X Exam Questions & Answers

Prepare for the Avaya Aura Call Center Elite & Elite Multichannel Solution Design Exam exam with our extensive collection of questions and answers. These practice Q&A are updated according to the latest syllabus, providing you with the tools needed to review and test your knowledge.

QA4Exam focus on the latest syllabus and exam objectives, our practice Q&A are designed to help you identify key topics and solidify your understanding. By focusing on the core curriculum, These Questions & Answers helps you cover all the essential topics, ensuring you're well-prepared for every section of the exam. Each question comes with a detailed explanation, offering valuable insights and helping you to learn from your mistakes. Whether you're looking to assess your progress or dive deeper into complex topics, our updated Q&A will provide the support you need to confidently approach the Avaya 33820X exam and achieve success.

The questions for 33820X were last updated on Jan 21, 2025.

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Question No. 1

Refer to the exhibit.

The exhibit shows a basic Avaya Oceana setup with Call Center Elite, showing a complete multi-touch solution with Call Center Elite serving customers via voice, and Oceana supporting email, chat, SMS, co-browsing and more.

In the box with the question mark (?), which Avaya Aura component is required to complete this illustration?

AAvaya Aura Application Enablement Services

BAvaya Aura Communication Manager

CAvaya Aura Call Center Elite Multichannel

DAvaya Experience Portal

Show Answer

Correct Answer: D

Question No. 2

Avaya Intelligent Xperiences provides different Avaya OneCloud deliveries.

Which software delivery is multi-tenant and designed for customers that require more standard feature functionality in their UC and CC solutions?

APublic

BPrivate

CHybrid

DCPaaS

Show Answer

Correct Answer: A

Question No. 3

Avaya Elite Multichannel (EMC) is a Microsoft Windows-based software feature set.

Avaya Elite Multichannel R6.6 integrates with MS Dynamics 365 in which two use cases? (Choose two.)

AAvaya Elite Multichannel agent desktop (thick client) with Microsoft Dynamics web client

BMicrosoft Dynamics (thin client) embedded with Avaya Elite Multichannel APIs (channel controls)

CAvaya Elite Multichannel agent desktop (thick client) and Microsoft Dynamics (thick client) embedded together on the agent desktop

DMicrosoft Dynamics (thick client) embedded with Avaya Elite Multichannel APIs (channel controls)

Show Answer

Correct Answer: A, D

Question No. 4

An Elite Multichannel (EMC) Release 6.6 Server enhancement is support for Real-time reporting for how many agents with unicast?

A500

B600

C700

D800

Show Answer

Correct Answer: A

https://downloads.avaya.com/css/P8/documents/101056329#:~:text=EMC%206.6%20supports%20real%2Dtime%20reporting%20for%20500%20agents%20with%20unicast.

Question No. 5

Avaya IX Orchestration is a graphical development tool for creating applications that run on which three Avaya systems? (Choose three.)

AAvaya Aura Communication Manager

BAvaya Aura Contact Center

CAvaya Experience Portal

DAvaya Contact Center Select

EVoice Portal

Show Answer

Correct Answer: B, C, E

https://support.avaya.com/products/P0408/avaya-orchestration-designer#:~:text=Orchestration%20Designer%20is%20a%20fully,and%20Interactive%20Response%20software%20platforms.

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