Most Recent Avaya 6210 Exam Dumps

Prepare for the Avaya Aura Contact Center Implementation Exam exam with our extensive collection of questions and answers. These practice Q&A are updated according to the latest syllabus, providing you with the tools needed to review and test your knowledge.

QA4Exam focus on the latest syllabus and exam objectives, our practice Q&A are designed to help you identify key topics and solidify your understanding. By focusing on the core curriculum, These Questions & Answers helps you cover all the essential topics, ensuring you're well-prepared for every section of the exam. Each question comes with a detailed explanation, offering valuable insights and helping you to learn from your mistakes. Whether you're looking to assess your progress or dive deeper into complex topics, our updated Q&A will provide the support you need to confidently approach the Avaya 6210 exam and achieve success.

The questions for 6210 were last updated on Feb 18, 2025.

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Question No. 1

In a Voice and Multimedia Contact Center, incoming email messages are read from the Email server, processed using email rules, and are stored in a multimedia database. Which component, installed on Contact Center Multimedia (CCMM), connects to the Email server at regular intervals to access configured mailboxes?

Athe Multimedia Administrator

Bthe Email Manager

Cthe Multimedia Database

Dthe Outbound Campaign Management Tool

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Correct Answer: B

Question No. 2

You are deploying Avaya Agent Desktop (AAD) for the first time in a SIP-enabled contact center.

Which configuration step should be performed in Contact Center Management Administration (CCMA) for agents to use AAD?

AAssign an AAD login ID and password to each agent.

BEnable Agent Desktop integration in each agent's Call Presentation Class.

CAssociate a domain user account with each agent.

DAcquire each agent's telephone.

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Correct Answer: C

Question No. 3

To log in to the Avaya Aura Media Server (AAMS) Element Manager (EM) from a browser, you must enter the correct URL.

Which URL format is correct to access the AAMS Element Manager (EM)?

AError! Hyperlink reference not valid.

BError! Hyperlink reference not valid.

CError! Hyperlink reference not valid.

DError! Hyperlink reference not valid.

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Correct Answer: C

Question No. 4

You are adding an agent in Contact Center Manager Administration (CCMA) Contact Center Management. How do you add a corresponding user to the Communication Control Toolkit (CCT) as the agent is added to the Contact Center Manager Server (CCMS) database?

AEnter the SIP address of the agent phoneset in the Voice URI field.

BSelect the 'Enable CTI for this agent' option.

CSelect the 'Create CCT agent' option.

DSet the agent user type to 'Supervisor/Agent'.

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Correct Answer: D

Question No. 5

For Avaya Aura Contact Center R7, which three statements regarding the Windows installation is true? (Choose three.)

AAvaya Aura Contact Center Release 7 is supported on Microsoft Windows Server 2008 R7.

BCustomers upgrading to Avaya Aura Contact Center Release 7.x, must migrate to a new Microsoft Windows Server 2012 R2 operating system.

CAvaya Aura Contact Center Release 7 is supported on the Microsoft Windows Server 2012 R2 operating system.

DA Microsoft Windows Server 2012 R2 operating system product key is required.

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Correct Answer: B, C, D

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