Most Recent Avaya 6210 Exam Questions & Answers

Prepare for the Avaya Aura Contact Center Implementation Exam exam with our extensive collection of questions and answers. These practice Q&A are updated according to the latest syllabus, providing you with the tools needed to review and test your knowledge.

QA4Exam focus on the latest syllabus and exam objectives, our practice Q&A are designed to help you identify key topics and solidify your understanding. By focusing on the core curriculum, These Questions & Answers helps you cover all the essential topics, ensuring you're well-prepared for every section of the exam. Each question comes with a detailed explanation, offering valuable insights and helping you to learn from your mistakes. Whether you're looking to assess your progress or dive deeper into complex topics, our updated Q&A will provide the support you need to confidently approach the Avaya 6210 exam and achieve success.

The questions for 6210 were last updated on Nov 23, 2024.

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Question No. 1

When setting up scheduled backups to a network location, which two steps are required? (Choose two.)

ACreate a shared directory on a networked logical drive to store the database backup.

BShutdown the Avaya Aura Contact Center (AACC) server.

CNavigate to Windows > Apps > Database Maintenance utility > Scheduled Backup

DNavigate to CCMA > Launchpad > Contact Center Management > Scheduled Backup

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Correct Answer: A, C

Question No. 2

Which Avaya Aura Contact Center component is the application agents used to handle voice and non-voice contacts?

AContact Center Multimedia (CCMM

BAvaya Agent Desktop (AAD)

CContact Center Manager Server (CCMS)

DContact Center Manager Administration (CCMA)

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Correct Answer: C

Question No. 3

Refer to the exhibit. A customer is using Contact Center Multimedia (CCMM) to provide Web Services or integrating Web Chat with their Contact Center. They have created a DMZ to protect the Avaya Aura Contact Center (AACC) server and the Corporate Web Server by deploying a Corporate Firewall and a Web Application Firewall. What is the recommended placement of the AACC Voice and Multimedia server in relation to the Corporate Web Server where the customer facing Web Chat Application resides?

APlace the AACC Server inside the DMZ between the Corporate Firewall and the Web Application Firewall. Place the Corporate Web Server inside the Web Application Firewall.

BPlace both the AACC Server and the Corporate Web Server outside of the Corporate Firewall.

CPlace both the AACC Server and the Corporate Web Server inside the DMZ between the Corporate Firewall and the Web Application Firewall.

DPlace the AACC Server inside of the Web Application Firewall. Place the Corporate Web Server inside the DMZ between the Corporate Firewall and the Web Application Firewall.

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Correct Answer: A

Question No. 4

During the Avaya Aura Contact Center Agent Desktop installation the CCT Log Level was set to Off. Which page allows you to change the CCT Log Level settings if a configuration mistake was made during installation?

AAgent Desktop Configuration, General Settings, Advanced Settings

BAgent Desktop Configuration, General Settings

CAgent Desktop Configuration, User Settings

DAgent Desktop Configuration, Resources

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Correct Answer: A

Question No. 5

A customer with Contact Center Multimedia (CCMM) needs to create, modify, and monitor outbound campaigns. Which CCMM tool, accessed from the Contact Center Manager Administration (CCMA) application, provides this functionality?

Athe Outbound Campaign Management Tool

Bthe CCMA

Cthe Multimedia Contact Manager

Dthe E-mail Manager

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Correct Answer: A

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