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Avaya 6211 Exam
Avaya Aura? Contact Center Multimedia Implementation
Last Updated: Jul 2, 2024
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60 Questions and Answers for the Avaya 6211 exam
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Avaya Aura? Contact Center Multimedia Implementation Syllabus
- Describe the Multimedia sample applications that are installed with Contact Center Multimedia/ Describe the Communication Control Toolkit components
- Configure the communication tools in the Multimedia Administration application/ Avaya Proactive Outreach Manager integration components
- Describe the function of the scripting applications and describe some of the commands and intrinsics to create the applications/ Multimedia Configuration and Administration
- Perform the routine maintenance tasks for the Contact Center Multimedia database/ Describe the general settings configuration in the Contact Center Multimedia Administration Web interface
- Describe real-time and historical reporting for multimedia contacts/ Configure the Multimedia settings for Contact Center Agent Desktop
- Describe the components required to route email contacts including rules, rule components, and limitations/ Perform configuration tasks in Contact Center Manager Administration to enable multimedia contacts in the contact center
- Configure the required properties to route Web communication or Web chat contacts to agents/ Describe the components of the Contact Center Multimedia solution architecture
- Configure and modify outbound campaigns and call data settings using the Outbound Campaign Management Tool (OCMT)/ AACC with POM Integration
- AACC Multimedia System Monitoring and Routines/ Describe how the components such as CCT and Contact Center Multimedia fit into the Avaya Aura Contact Center environment