Most Recent Avaya 6211 Exam Dumps

Prepare for the Avaya Aura® Contact Center Multimedia Implementation exam with our extensive collection of questions and answers. These practice Q&A are updated according to the latest syllabus, providing you with the tools needed to review and test your knowledge.

QA4Exam focus on the latest syllabus and exam objectives, our practice Q&A are designed to help you identify key topics and solidify your understanding. By focusing on the core curriculum, These Questions & Answers helps you cover all the essential topics, ensuring you're well-prepared for every section of the exam. Each question comes with a detailed explanation, offering valuable insights and helping you to learn from your mistakes. Whether you're looking to assess your progress or dive deeper into complex topics, our updated Q&A will provide the support you need to confidently approach the Avaya 6211 exam and achieve success.

The questions for 6211 were last updated on Apr 1, 2025.

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Question No. 1

Which Avaya Aura Contact Center component expands the contact center to manage internet-based contacts such as email and Web communications?

AContact Center Manager Server (CCMS)

BAvaya Agent Desktop (AAD)

CContact Center Multimedia (CCMM)

DContact Center Manager Administration (CCMA)

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Correct Answer: C

Question No. 2

Users of the Outbound Campaign Management Tool require access rights to the Outbound component. Which component within the Center Manager Administration would the user be assigned Launchpad option access?

AConfiguration

BAccess and Partition Management

CContact Center Management

DMultimedia

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Correct Answer: A

Question No. 3

When analyzing life cycle of a Web Chat contact in Avaya Aura Contact Center:

Step 1 states the Contact Center Multimedia receives contacts from the External Web server through the Contact Center Multimedia Web services,

Step 2 states that the Web services provide a Java API that enables contacts to be written into the Contact Center Multimedia database, retrieved from the database, and have their status queried.

What is Step 3 in the life cycle of a Web Chat contact in Avaya Aura Contact Center?

ACustomized Web pages, displays to the customer.

BA set of sample pages is distributed with Contact Center Multimedia to provide Java Server Pages (JSP) script examples of how a Web server can access the Web services.

CCustomized Web pages, with customized look and feel, and business logic must be created by the customer.

DThe External Web server determines the skillset and priority assigned to the contact.

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Correct Answer: B

Question No. 4

When performing an immediate backup in the Contact Center Database Maintenance utility, which application is the only one that is not selected by default?

BCCMS

CADMIN

DOffline

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Correct Answer: B

Question No. 5

The Data Import and Export tool is used to import bulk resources from the Windows network into the CCT database. Which file types are used to export resource configuration data from the Windows network for data analysis?

ASingle standard XML file or flattened XML file

BSingle standard HTML file or flattened HTML file

CSingle standard CSV file or flattened CSV file

DSingle standard XSD file or flattened XSD file

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Correct Answer: A

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