Most Recent Avaya 6211 Exam Questions & Answers

Prepare for the Avaya Aura® Contact Center Multimedia Implementation exam with our extensive collection of questions and answers. These practice Q&A are updated according to the latest syllabus, providing you with the tools needed to review and test your knowledge.

QA4Exam focus on the latest syllabus and exam objectives, our practice Q&A are designed to help you identify key topics and solidify your understanding. By focusing on the core curriculum, These Questions & Answers helps you cover all the essential topics, ensuring you're well-prepared for every section of the exam. Each question comes with a detailed explanation, offering valuable insights and helping you to learn from your mistakes. Whether you're looking to assess your progress or dive deeper into complex topics, our updated Q&A will provide the support you need to confidently approach the Avaya 6211 exam and achieve success.

The questions for 6211 were last updated on Dec 20, 2024.

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Question No. 1

You have launched the Contact Center Multimedia (CCMM) Administration utility. Which three settings can be configured on the CCMM Administration General Administration page? (Choose three.)

AWeb Comms

BAgent

CSkillset

DServer

EEmail

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Correct Answer: B, C, D

Question No. 2

When configuring Contact Center Multimedia (CCMM) Email routing, you can create user-defined rules to determine how the email contact will be routed. Which three routing options can be applied? (Choose three.)

Athe Skillset the Email was sent to (skillset groups)

Bwho the Email was sent from (sender groups)

Cwhen the Email was received (office hours)

Dwhat priority the Email was sent with (priority groups)

Especific characters, words or phrases in the Email message (keywords)

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Correct Answer: B, C, E

Question No. 3

During contact handling, agents can create a callback to a customer. Where are the Agent Desktop callback minimum and maximum timers configured?

AAgent Desktop Configuration, Default Closed Reasons

BAgent Desktop Configuration, General Settings

CAgent Desktop Configuration, Resources

DAgent Desktop Configuration, User Settings

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Correct Answer: D

Question No. 4

A Contact Center Agent provisioned for Multimedia contacts has forgotten their password. Which Contact Center Multimedia (CCMM) Administration screen contains the function to reset the Agent's password?

AGeneral Settings

BAgent Settings

CServer Settings

DSkillset Settings

Show Answer

Correct Answer: A

Question No. 5

Which statement about the web-based Contact Center Multimedia (CCMM) Multimedia Administration client is true?

AIt is used to administer Avaya Aura Agent Desktop (AAAD) and to monitor Agent performance using a browser-based interface.

BIt helps with implementing CTI for installed and browser-based client integrations.

CIt provides administrative and management capabilities for CCMM resources.

DIt allows an SDK for developers to design custom Computer Telephony Integration (CTI) applications.

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Correct Answer: A

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