Most Recent Avaya 6211 Exam Questions & Answers

Prepare for the Avaya Aura? Contact Center Multimedia Implementation exam with our extensive collection of questions and answers. These practice Q&A are updated according to the latest syllabus, providing you with the tools needed to review and test your knowledge.

QA4Exam focus on the latest syllabus and exam objectives, our practice Q&A are designed to help you identify key topics and solidify your understanding. By focusing on the core curriculum, These Questions & Answers helps you cover all the essential topics, ensuring you're well-prepared for every section of the exam. Each question comes with a detailed explanation, offering valuable insights and helping you to learn from your mistakes. Whether you're looking to assess your progress or dive deeper into complex topics, our updated Q&A will provide the support you need to confidently approach the Avaya 6211 exam and achieve success.

The questions for 6211 were last updated on Nov 20, 2024.

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Question No. 1

Which Orchestration Designer Call Processing commands may be used in an application designed for Outbound contact routing?

AGIVE IVR

BQUEUE TO SKILLSET

CGIVE RAN

DGIVE MUSIC

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Correct Answer: A

Question No. 2

A Contact Center Agent provisioned for Multimedia contacts has forgotten their password. Which Contact Center Multimedia (CCMM) Administration screen contains the function to reset the Agent's password?

AGeneral Settings

BAgent Settings

CServer Settings

DSkillset Settings

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Correct Answer: A

Question No. 3

A customer with Contact Center Multimedia (CCMM) needs to create, modify, and monitor outbound campaigns. Which CCMM tool, accessed from the Contact Center Manager Administration (CCMA) application, provides this functionality?

Athe Outbound Campaign Management Tool

Bthe CCMA

Cthe Multimedia Contact Manager

Dthe E-mail Manager

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Correct Answer: A

Question No. 4

A Contact Center Supervisor is creating an outbound campaign. Where is the outbound campaign loaded?

AIt is loaded on external database.

BIt is loaded on the Communication Control Toolkit (CCT) database where it creates contacts and presents them to CCMS via Open Queue.

CIt is loaded on the Contact Center Manager Server (CCMS) database where it creates contacts and presents them to the CCMS via Open Queue.

DIt is loaded on the Contact Center Multimedia (CCMM) server database where it creates contacts and presents them to CCMS via Open Queue.

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Correct Answer: D

Question No. 5

When performing an immediate backup in the Contact Center Database Maintenance utility, which application is the only one that is not selected by default?

BCCMS

CADMIN

DOffline

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Correct Answer: B

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