Avaya 6211 Exam Actual Questions

Name: Avaya Aura? Contact Center Multimedia Implementation
Brand: QA4Exam
SKU: 6211
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The questions for 6211 were last updated on Oct 3, 2024.

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Question No. 1

Users of the Outbound Campaign Management Tool require access rights to the Outbound component. Which component within the Center Manager Administration would the user be assigned Launchpad option access?

AConfiguration

BAccess and Partition Management

CContact Center Management

DMultimedia

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Correct Answer: A

Question No. 2

Agents will use Disposition Codes after closing an outbound contact. For which purpose is a disposition code used by agents?

ATo record the dialing of an outbound call

BTo record the state of an outbound call

CTo answer an outbound call

DTo end the outbound call

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Correct Answer: D

Question No. 3

Which tool is used to create cleanup rules and scheduled tasks in Contact Center Multimedia (CCMM)?

AContact Center Database Maintenance Utility

BControl Utility

CCCMM Data Management

DSystem Control and Monitor Utility

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Correct Answer: C

Question No. 4

A user is assigning a skillset to a call while creating a new outbound campaign. What is the result if the skillset field is left blank?

AThe campaign stops functioning.

BThe campaign will not be created.

CThe campaign will not receive data.

DThe campaign will receive calls but no agent is assigned.

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Correct Answer: D

Question No. 5

A customer with Contact Center Multimedia (CCMM) needs to create, modify, and monitor outbound campaigns. Which CCMM tool, accessed from the Contact Center Manager Administration (CCMA) application, provides this functionality?

Athe Outbound Campaign Management Tool

Bthe CCMA

Cthe Multimedia Contact Manager

Dthe E-mail Manager

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Correct Answer: A

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