Prepare for the Avaya Aura Call Center Elite Implementation Exam exam with our extensive collection of questions and answers. These practice Q&A are updated according to the latest syllabus, providing you with the tools needed to review and test your knowledge.
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In the call center, to prevent an agent from dialing "off-net" to particular number-;, which action should you take?
With Expert Agent Selection (EAS), when is an agent-loginlD associated with a specific extension?
Which operator of the SET command allows you to check number validation in dialed strings using Luhn's algorithm?
Refer to the exhibit.
The diagram shows three VQNs, with VDN override and VDN variables. The call first arrives into VDN 1 and ends up on VDN 3.
Which announcement is played at step five?
Which form displays the total number of Automatic Call Distribution (ACD) agents that can be logged in simultaneously?
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