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Avaya 7492X Exam
Avaya Aura Call Center Elite Support Exam
Last Updated: Jul 1, 2024
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83 Questions and Answers for the Avaya 7492X exam
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Avaya Aura Call Center Elite Support Exam Syllabus
- Describe the capabilities and features of Dynamic Business Advocate/ Troubleshoot using the Communication Manager Denial Event
- Describe the Best Service Routing in a multisite environment/ Describe virtual routing such as Network Call redirection (NCR)
- Describe the Best Service Routing feature in Avaya Aura? Call Center Elite/ Describe virtual routing such as Basic Service Routing (BSR)
- Troubleshooting the Avaya Aura? Media Server/ Describe virtual routing such as Look Ahead interflow (LAI)
- Describe Business Advocate (BA) with fundamental call center questions/ Describe the Service Level Maximizer (SLM) Understand the common problems that traditional ACD calling centers experience and how Business Advocate can help overcome these problems
- Troubleshoot common call vectoring issues/ Describe the vector variable operations
- List Trace, Display Events, and List Usage/ Describe virtual routing such as Enhanced Interflow, Adjunct Routing