Most Recent Avaya 7492X Exam Questions & Answers

Prepare for the Avaya Aura Call Center Elite Support Exam exam with our extensive collection of questions and answers. These practice Q&A are updated according to the latest syllabus, providing you with the tools needed to review and test your knowledge.

QA4Exam focus on the latest syllabus and exam objectives, our practice Q&A are designed to help you identify key topics and solidify your understanding. By focusing on the core curriculum, These Questions & Answers helps you cover all the essential topics, ensuring you're well-prepared for every section of the exam. Each question comes with a detailed explanation, offering valuable insights and helping you to learn from your mistakes. Whether you're looking to assess your progress or dive deeper into complex topics, our updated Q&A will provide the support you need to confidently approach the Avaya 7492X exam and achieve success.

The questions for 7492X were last updated on Nov 14, 2024.

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Question No. 1

A customer with multiple locations wants to effectively balance the call load among agents at the various sites.

Which call center feature can provide this capability?

ABusiness Advocate (BA)

BBest Service Routing (BSR)

CNetwork Call Redirection (NCR)

DLeast Occupied Agent (LOA)

Show Answer

Correct Answer: B

https://downloads.avaya.com/elmodocs2/comm_mgr/r3/pdfs/07_300301_1.pdf (114)

Question No. 2

How can an installer identify if a customer has the Call Center Elite package?

ACheck the System-Parameters Customer-Options Form and look for the 'Call Center Elite' field.

BCheck the Feature-Related System Parameters and look for the 'Call Center Elite' field.

CCheck the System-Parameters Customer-Options Form and look for the 'EAS' field.

DCheck the System-Parameters Customer-Options Form and look for the 'Vectoring (3-0 Enhanced) field.

Show Answer

Correct Answer: C

Programming Call Vectors in Avaya Aura Call Center 6.0 Page 205

Question No. 3

A Call Center Elite installation handles approximately 50 calls per hour using 30 agents. You want to expand the Elite installation to double the capacity of calls with 20 agents in another city.

Which type of installation should you use when installing a remote Call Center Elite instance?

AUse quick installation of all components

BUse manual installation of all components

CUse manual installation of a few components

DIt does not matter which installation method you choose

Show Answer

Correct Answer: C

Question No. 4

When viewing TTrace Process Output, which two statements are true about the output windows? (Choose two.)

Athe title bar of the output window shows the date and time

Bthe title bar of the output window shows the process name, the host name, and the process ID

Cthe system displays outputs with the newest at the bottom of the display

Dthe system displays outputs at the top of the display

Ethe window shows the last 1000 lines of the log file

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Correct Answer: B, C

Question No. 5

In a multi-site BSR configuration, with 2 remote location site BSR Application form?

A1 status poll VDN and 1 interflow VDN

B1 status poll VDN and 2 interflow VDN

C2 status poll VDN and 2 Interflow VDN

D3 Status poll VDN and 2 Interflow VDN

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Correct Answer: A

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