Most Recent Avaya 7497X Exam Questions & Answers

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The questions for 7497X were last updated on Jan 18, 2025.

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Question No. 1

After it has completed the processing of Engagement Designer (ED) workflow for SMS Interaction, which two components does ED respond back to? (Choose two.)

AWork Assignment

BMessaging Service

CUnified Collaboration Model

DORC Rest Service

EContext Store

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Correct Answer: A, B

Question No. 2

A customer is running an Avaya Oceana solution and a technical engineer is troubleshooting an operational issue. Many components are logging errors showing that they cannot connect to Unified Collaboration Module (UCM).

Which three actions will help to verify the current deployed state of UCM In the solution? (Choose three.)

ARun deploy-service -lv on the Breeze server.

BCheck the service install status on cluster Administrator page in SMGR.

CLook at the Oceana Monitor page.

DLook at the Event Log in System Manager.

ECheck the status of duster 1 in SMGR.

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Correct Answer: B, C, E

Question No. 3

A customer is running an Avaya Oceana solution and the technical engineer is troubleshooting an operational issue. When they make a test voice call to Avaya Oceana, the engineer finds an issue with the Avaya Oceana Unified Collaboration model and wants to check the UCM log.

Which two log locations contain the logs for the UCM component? (Choose two.)

AServices Log Files /var/log/Avaya/servlce/UCService/ or ContactCenterService/ or OpenUM/

BUCSStore log file to /var/log/Avaya/services/UCMStoreService/UCMStoreService

CCSCService Log Files /var/log/Avaya/services/CSCService/CSCService.log

DPU Service log file to /var/log/Avaya/dcm/pu/UCMService/or UCM Data Col lector/ or ContactCentreService/

EServices log file to /var/log/Avaya/service/UCMService/ or UCMDataCollector/ or ContactCentreService/

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Correct Answer: A, B

Question No. 4

Which statement describes the function of the Unified Collaboration Model (UCM)?

AIt is an agent selection component based on attribute matching across all channels.

BIt is an engine for tracking and maintaining the end-to-end context of Omni-channel interactions.

CIt is an enterprise workflow model to orchestrate the omni-channel Interaction flow.

DIt is a normalized model for all resources and Interactions that provides states for resources and interactions.

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Correct Answer: D

Question No. 5

After the new implementation has been performed by the Avaya Business Partner, a customer is trying to login to their Agents Workspaces. While the agent is trying to login, the engineer finds the following error messages:

2018-04-19 06:04:45,386 [WebContainer : 4] AuthorizationService ERROR -- AuthorizationService-3.4.0.0.340003 -- Caught exception while authenticating with data source: HR-LAB

javax.naming.CommunicationException: 135.35.67.19:636 [Root exception is java.net.ConnectException: Connection timed out]at

com.avaya.zephyr.services.production.AuthorizationService.ldap.LdapDAOClientImpl.handleAuthenticationSystemException(LdapDAOClientImpl.java:116)

Which Avaya Oceana snap-in log file contains these log messages?

Acd /var/log/Avaya/dcm/pu/UnifiedAgentController and tail -f ua-ucm pu-1.log

Bcd /var/log/Avaya/dcm/pu/AuthorizationService/ and tall --fAuthorlzationService.log

Ccd /var/log/Avaya/dcm/pu/UnifiedAgentControllet and tail -f ua-bpm-pu-1.log

Dcd /var/log/Avaya/services/AuthorizationService/ and tail -f AuthorizatlonService.log

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Correct Answer: A

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