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The questions for 7497X were last updated on Nov 19, 2024.
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A customer is unable to login to the Agent Workspaces with Multimedia Channels. Given these log messages:
2018-04-23 07:01:11, 358 [pool-128-thread-1] config.OcpOceanaMonitorWASProduction INFO -- [M:setOceanaHeartbeatMessage][T:null]. OceanaHeartbeatMessage.MessageText: [GigaSpaces connection OK. Database connection is Broken. ORC Rest service is reachable (http 200). AgentControllerService Alive, Cluster Status ACTIVE] Status: [ERROR]
2018-04-24 07:02:09,853 [pool-128-thread-1] serviceability.AgentControllerStatusTask ERROR -- [M:agentControllerStatusRunnable][T:null].error in DB Connection com.avaya.ocp.db.util.PersistenceException: java.sql.SQLException: [Cache JDBC] Communication link failure: Connection refused at com.avaya.ocp.db.util.DbConnFactoryDbcpPool.getDbConnection (DbConnFactoryDbcpPool.java:166)
What is causing these log messages?
A customer wants to take a backup of their email, Web chat and SMS interactions. Which Avaya Oceana component must be backed up?
A customer is unable to login to Agent Workspaces, and the administrator finds the following error messages in the log files.
2018-04-19 06:04:45,386 [WebContainer : 4] AuthorizationService ERROR -- AuthorizationService-3.4.0.0.340003 -- Caught exception while authenticating with data source: HR-LAB
javax.naming.CommunicationException: 135.35.67.19:636 [Root exception is java.net.ConnectException: Connection timed out]at
com.avaya.zephyr.services.production.AuthorizationService.ldap.LdapDAOClientImpl.handleAuthenticationSystemException(LdapDAOClientImpl.java:116)
What is causing these error messages?
After the new implementation has been performed by the Avaya Business Partner, a customer is trying to login to their Agents Workspaces. While the agent is trying to login, the engineer finds the following error messages:
2018-04-19 06:04:45,386 [WebContainer : 4] AuthorizationService ERROR -- AuthorizationService-3.4.0.0.340003 -- Caught exception while authenticating with data source: HR-LAB
javax.naming.CommunicationException: 135.35.67.19:636 [Root exception is java.net.ConnectException: Connection timed out]at
com.avaya.zephyr.services.production.AuthorizationService.ldap.LdapDAOClientImpl.handleAuthenticationSystemException(LdapDAOClientImpl.java:116)
Which Avaya Oceana snap-in log file contains these log messages?
From where can you change the log-level for Avaya Oceana snap-in components?
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