Avaya 7497X Exam Actual Questions

Name: Avaya Oceana? Solution Support
Brand: QA4Exam
SKU: 7497X
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The questions for 7497X were last updated on Oct 3, 2024.

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Question No. 1

When a customer launches the Web chat URL for Oceana Contact Center, they observer the error message:

A connection error has occurred Connection closed, chat has ended.

What should be checked in Avaya Oceana to confirm that the webserver and Oceana are integrated properly?

ACheck if you get a PING response from Avaya Control Manager Server from Web Server.

BVerify If the Web Server Domain Is set to Customer Web server under Omnichannel Administration

CCheck If there are any Avaya Oceana Agents available with Web Chat Channel In the Contact Center,

DVerify If you can launch the Omnichannel Administration Utility successfully.

Show Answer

Correct Answer: C

Question No. 2

Which VDN is required in Communication Manager for initiating an adjunct route to transfer calls coming from Avaya Experience Portal to Avaya Oceana?

ATransfer VDN

BRouting VDN

CIngress VDN

DRONA VDN

Show Answer

Correct Answer: C

Question No. 3

In addition to a description of the problem, which two types of logs are required when escalating a problem to Avaya Support? (Choose two.)

AProvider Logs

BAgent Browser logs

CSystem Logs

DService Logs

EPU Logs

Show Answer

Correct Answer: C, D

Question No. 4

A customer used the debug utility in the Chrome browser after launching the chat session, go to More Tools>Developer Tools, and they find the following error message:

WebSocket connection to 'ws://192.168.10.50/services/websocket/chat' failed: Error during WebSocket handshake: Unexpected response code: 403

What is the problem indicated by this error message?

AThe customer web chat is connected but there is a problem with the web chat snap-in.

BThe customer web chat is unable to connect to Avaya Oceana web chat snap-in.

CThe customer web chat is rejected by the browser proxy or antivirus installed In the PC

DThe customer web chat is connected but there but no agents available In Avaya Oceana.

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Correct Answer: A

Question No. 5

Which statement regarding Engagement Designer (ED) workflows in Avaya Oceana solution is true, if you want to avoid launching both old and new flows during processing?

AThe existing ED workflows should be deleted before deploying new ED workflows for the same channel.

BED does not allow you to deploy a new call flow when there is an existing call flow for the same channel.

CED allows you to deploy both old and new ED workflows In the ED without any problems.

DThe existing ED workflows should be renamed before deploying new ED workflows for the same channel.

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Correct Answer: A

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