Avaya 78950X Exam Actual Questions

Name: Avaya Contact Center Select Implementation and Maintenance Exam
Brand: QA4Exam
SKU: 78950X
Price: 30 USD
Availability: InStock
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The questions for 78950X were last updated on Oct 2, 2024.

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Question No. 1

From the Avaya Contact Center Select (ACCS) Dashboard, which selection is made to view the status of the IP Office connection?

AContact Center Server Configuration, SIP, Network Settings

BSystem Control and Monitor Utility

CContact Center Multimedia

DSIP Gateway Monitor SGM client

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Correct Answer: A

Question No. 2

Refer to the exhibit.

How many email agents are licensed on this Avaya Contact Center Select (ACCS) system?

B100

C250

D500

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Correct Answer: B

Question No. 3

Contact Center calls arriving at the IP Office are not reaching the Avaya Contact Center Select (ACCS) system.

What is causing this problem?

ANo agents are logged into any ACCS skillsets.

BThe control directory number is not acquired.

CThe master script is not activated.

DThe IP Office Short Code is not configured under the IP Office Server node.

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Correct Answer: A

Question No. 4

Which two licenses will an agent need when servicing the Customer_Service voice skillset, the EM_Customer_Service skillset, and the WC_Customer_Service skillset? (Choose two.)

AOne multiplicity license

BOne mobile agent license

COne voice license

DOne multimedia license

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Correct Answer: A, C

Question No. 5

Which statement about the Avaya SIP Sleuth is true?

AIt is a pre-installed application found under Contact Center Common Utilities.

BIt is a separate downloadable application that runs on a local workstation PC.

CIt is a pre-installed application but must be activated in the registry of the Avaya Contact Center Select (ACCS).

DIt must be downloaded and run from the AMS element manager.

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Correct Answer: D

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