Most Recent Avaya 78950X Exam Questions & Answers

Prepare for the Avaya Contact Center Select Implementation and Maintenance Exam exam with our extensive collection of questions and answers. These practice Q&A are updated according to the latest syllabus, providing you with the tools needed to review and test your knowledge.

QA4Exam focus on the latest syllabus and exam objectives, our practice Q&A are designed to help you identify key topics and solidify your understanding. By focusing on the core curriculum, These Questions & Answers helps you cover all the essential topics, ensuring you're well-prepared for every section of the exam. Each question comes with a detailed explanation, offering valuable insights and helping you to learn from your mistakes. Whether you're looking to assess your progress or dive deeper into complex topics, our updated Q&A will provide the support you need to confidently approach the Avaya 78950X exam and achieve success.

The questions for 78950X were last updated on Jan 18, 2025.

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Question No. 1

Which type of application variables are used to reference the sample prompts?

ARAN type variables

BSTRING type variables

CMUSIC type variables

DLANGUAGE type variables

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Correct Answer: B

Question No. 2

Which two licenses will an agent need when servicing the Customer_Service voice skillset, the EM_Customer_Service skillset, and the WC_Customer_Service skillset? (Choose two.)

AOne multiplicity license

BOne mobile agent license

COne voice license

DOne multimedia license

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Correct Answer: A, C

Question No. 3

What happens after an agent enters an After Call Work Item activity code while on a skillset call?

AThe skillset call is released and the agent goes Into After Call Work state.

BThe agent goes into a Walk Away state.

CWhen the agent releases the skillset call, they are automatically placed in an After Call Work state.

DAfter releasing the call, the agent must go Ready before entering the After Call Work state.

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Correct Answer: C

Question No. 4

To allow the Agent Desktop to login and authenticate each agent or supervisor/agent, which two accounts does the Avaya Contact Center Select (ACCS) solution support? (Choose two.)

ASIP user account

BIP Office user account

CActive Directory Domain account

DWindows user account

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Correct Answer: C, D

Question No. 5

How can a reset assignment be identified?

AThe reset assignment may be named by the user to distinguish it from the original.

BThe name will appear in the reset folder.

CThe name will have two underscores behind the original assignment name.

DThe name will have a .res extension.

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Correct Answer: B

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