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Kotter and Schlesinger devised a theoretical framework which set out six inter-related approaches to deal with resistance to organisational change.
One approach involves management taking a simplistic and authoritarian approach by instructing staff to comply with changes. This compulsory method is derived from the formal authority that senior management possesses. Senior managers often have the right to do this based on employment laws and regulations.
Select this type of approach as identified by Kotter and Schlesinger.
Leading and developing a high performing team that has only recently come together is a challenge requiring leaders to prioritise different issues and adopt different styles and tactics at different stages of team development.
At one point the leader will need to:-
* confirm personal roles and responsibilities,
* plan the workload and agree working practices,
* ensure all sources of conflict have been resolved, and
* motivate team members to deliver their full potential.
With respect to the Tuckman model of team development, which isthe stagewhere these leadership actions are most appropriate?
According to Kotter's process of change, what is the purpose of building a guiding coalition?
JJ is the project manager implementing a new software system in the customer services department of a large manufacturing organisation.
As part of the new ways of working, JJ is introducing changes to the working hours of the customer services team.
The customer services teamisnot happy with the changes andiscomplaining thatitdoes not report to JJ, so why shouldithave to adaptitsworking hours.
This is an example of:
Which THREE of thefollowingare benefits of having strong discipline and grievance procedures in place?
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