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CIPS L3M2 Exam Actual Questions
The questions for L3M2 were last updated on Sep 17, 2024.
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The supplier appraisal model attributed to Dawn Dadds, is, as shorthand:
FACE2FACE
An alternative to Carter's 10 C's.
Fixed assets, ability to deliver, cost, efficiency
Financial stability, ability to work with the buyer, commitment to quality, environmental / ethical factors.
'It is important to remember that XXX customer service has a knock-on effect on YYY customer service'. What are the missing two words?
This is the notion that the way people behave (and are treated) inside the organisation is likely to reflect the way they behave to others outside the organisation.
'Effectiveness is measured in terms of achieving an ...'
Achieving an objective.
There is an implication that it should be the right objective.
The abbreviation 'PDCA' represents the words:
The Plan-Do-Check-Act cycle, attributed to Deming, stresses the need for action in improving quali-ty. Plan Do Check and Assess would have been close to the correct answer, but not quite close enough.
The other responses shown here are simply made up to fit the letters.
A common term to describe an approach to settling contractual disagreements:
Alternative dispute resolution (ADR)
The other terms shown are irrelevant / fictional.
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