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Prepare for the CIPS Contract Administration exam with our extensive collection of questions and answers. These practice Q&A are updated according to the latest syllabus, providing you with the tools needed to review and test your knowledge.
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The questions for L3M3 were last updated on Feb 22, 2025.
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Which of the following would be unethical? Choose two.
Taking up suppliers' time if there is no intention to purchase from them is unethical.
Negotiating with suppliers is to be encouraged; following your line manager's instructions is general-ly regarded as being a good thing, although regarding ethical issues, one is encouraged to query.
A 'cause and effect' or 'fishbone' diagram is also commonly known as:
The answer is an Ishikawa Diagram.
Can be used in addressing quality problems, problems of under-performance, etc.
The other Japanese-sounding names shown as possible answers are spurious - two are novelists, and Fukushima was a serious environmental radioactive leak at a nuclear power station on the coast of Japan.
How many 'Whys'?
'Five-Why Analysis' or 'Why-Why Analysis' is an approach to trying to determine the cause of an event. It can be used to link to / in conjunction with an Ishikawa diagram. The principle is that one repeatedly (as often as necessary, not necessarily limited to five) asks 'why?', and eventually an un-derlying reason will emerge, which if addressed effectively, will successfully resolve the problem. This is something which can often be observed naturally in small children. 'Why, Daddy?'. 'But why, Daddy?. Etc. (Or Mummy)
Intangibility means:
Inability to touch something.
Services are intangible, which may present challenges when specifying / buying.
When both buyer and seller share cost information with each other (in both directions), in order to collaborate in cost reduction activities.
Cost transparency - this requires a high trust level, as both parties open up and share information on the costs of their operations.
Open book costing is a one-way share - the seller allows the buyer to look at their actual costs.
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