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Cisco 500-442 Exam
Administering Cisco Contact Center Enterprise
Last Updated: Jun 29, 2024
60
60 Questions and Answers for the Cisco 500-442 exam
466
Students Passed the "Cisco 500-442" exam
94.4%
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Cisco Administering Cisco Contact Center Enterprise Syllabus
- Describe CCE components and architecture/ Describe access tools
- Understand CCE features beyond default/ Basic Calls and Agent settings
- Configure basic agent functionality/ Configure roles and departments
- Implement precision routing/ Understand Contact Center basics
- Configure agent teams and supervisors/ Implement VXML applications
- Configure basic call treatment/ Utilize Finesse administration tool
- Deploy basic call settings/ Configuration and Implementation
- Build basic ICM scripts/ Configure RONA support/ Advanced Configuration