Most Recent Cisco 500-443 Exam Dumps

Prepare for the Cisco Advanced Administration and Reporting of Contact Center Enterprise exam with our extensive collection of questions and answers. These practice Q&A are updated according to the latest syllabus, providing you with the tools needed to review and test your knowledge.

QA4Exam focus on the latest syllabus and exam objectives, our practice Q&A are designed to help you identify key topics and solidify your understanding. By focusing on the core curriculum, These Questions & Answers helps you cover all the essential topics, ensuring you're well-prepared for every section of the exam. Each question comes with a detailed explanation, offering valuable insights and helping you to learn from your mistakes. Whether you're looking to assess your progress or dive deeper into complex topics, our updated Q&A will provide the support you need to confidently approach the Cisco 500-443 exam and achieve success.

The questions for 500-443 were last updated on Feb 18, 2025.

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Question No. 1

On which server is the Bulk Import Tool run?

APrimary Administration

BAdministrator Client

CHDS-DDS

DPrimary Administration and Data Server

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Correct Answer: A

A The server on which the Bulk Import Tool is run is Primary Administration, as it hosts the web service that provides access to the tool. Reference = [Cisco Packaged Contact Center Enterprise Administration and Configuration Guide, Release 12.5(1)], page 109

Question No. 2

Which two nodes on the PCCE/UCCE script are responsible for routing calls to the VRU? (Choose two.)

ARun VRU Node

BSend to VXML

CGS,Server,V

DSend to VRU

ECUCM

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Correct Answer: A, D

Question No. 3

ABC customer implemented Post Call Survey (PCS) for all Customer calls. However, the PCS flow did not engage for any of the calls. The CVP logs did not show any pieces of evidence that PCS requests had been made for the Caller. What is the first thing that should be verified as part of troubleshooting in this scenario?

AValidate usermicroapp-isPostCallSurvey variable being set to y in the Main Routing Script.

BCheck if the caller DN settings on SPOG has PCS enabled.

CCheck if the Survey DN has a valid Call type and is associated with the routing script to play desired prompts.

DCheck if the caller DN settings on SPOG has valid PCS DN patterns configured.

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Correct Answer: A

Question No. 4

How is Mobile Agent implemented?

ABoth CUCM based and CTIOS silent monitoring are supported for Mobile agent silent monitoring.

BRemote CTI Port DM is used oy the agent at loom and is where callers are routed when this agent is selected

CiBoth RCP and LCP CTI ports are linked with PG and Call control for those ports are provided by PG through JTAPI to CM.

DLocal CTI Port is good enough for logged-in Mobile Agent and full functionality.

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Correct Answer: C

Question No. 5

Which two components exchange data between Expanded Call Context Variables? (Choose two.)

ACCE and Finesse

BCVP and Finesse

CFinesse and VXML Server

DCUCM and PCCE

ECCE and CVP

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Correct Answer: B, E

B CVP and Finesse exchange data between Expanded Call Context Variables, as CVP can pass ECC variables to Finesse through the User to User Information (UUI) field in the SIP header. E CCE and CVP exchange data between Expanded Call Context Variables, as CCE can pass ECC variables to CVP through the Peripheral Interface Manager (PIM) or the VRU Peripheral Gateway (VPG) depending on the deployment model. Reference =Advanced Administration and Reporting of Contact Center Enterprise (CCEAAR), page 6; [Cisco Unified Contact Center Enterprise Features Guide, Release 12.5(1)], page 23

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