Most Recent Cisco 500-444 Exam Dumps

Prepare for the Cisco Contact Center Enterprise Implementation and Troubleshooting exam with our extensive collection of questions and answers. These practice Q&A are updated according to the latest syllabus, providing you with the tools needed to review and test your knowledge.

QA4Exam focus on the latest syllabus and exam objectives, our practice Q&A are designed to help you identify key topics and solidify your understanding. By focusing on the core curriculum, These Questions & Answers helps you cover all the essential topics, ensuring you're well-prepared for every section of the exam. Each question comes with a detailed explanation, offering valuable insights and helping you to learn from your mistakes. Whether you're looking to assess your progress or dive deeper into complex topics, our updated Q&A will provide the support you need to confidently approach the Cisco 500-444 exam and achieve success.

The questions for 500-444 were last updated on Mar 29, 2025.

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Question No. 1

How are microapps defined and configured using PCCE Web Administration Manager (S.P.O.G)?

ACall Settings-> IVR Settings->Network VRU Scripts

BRoute Settings -> Media Routing Domain

CRoute Settings -> Sip Server Groups

DDesktop Settings -> Resources -> Call Variables Layout

Show Answer

Correct Answer: B

Microapps are defined and configured using the Web Administration Manager (S.P.O.G) in the Route Settings -> Media Routing Domain section. In this section, you can define and configure the microapps that will be used in the CVP environment. You can define the microapps, set the default values, and configure the routing logic for each microapp. Additionally, you can define the audio files and scripts that will be used with the microapps.

Question No. 2

Which CLI command manages the Java Keystore Certificate in Windows CCE servers?

APROCMON

BOPENSSL

CSystem CLI

DKeytool

Show Answer

Correct Answer: D

Keytool is the command-line tool used to manage the Java Keystore Certificate in Windows CCE servers. This tool is used to create, import, and export certificates for use with Java applications. It can also be used to view the certificate request, as well as to modify the certificate's friendly name and store name. This can be useful for managing Java Keystore Certificates on Windows CCE servers.

https://docs.oracle.com/cd/E19509-01/820-3503/gghji/index.html

Question No. 3

What are the Active and Configured agent counts for the 2K deployment model?

A2K/4K

B2K / 8K

C2K/10K

D2K/12K

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Correct Answer: A

For the 2K deployment model, the Active and Configured agent counts are 2K/4K. This means that there are 2,000 Active agents and 4,000 Configured agents. The Active agents are those agents who are currently logged in and working on the system, while the Configured agents are those agents who have been set up on the system but are currently not logged in.

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucce/unified_cca/10_5_1/ccuf_b_unified-cca-105-deployment/ccuf_b_unified-cca-105-deployment_chapter_01001.html

Question No. 4

Which two claim rules will be added to specify the claims sent from ADFS to Cisco Identity Service as part of a successful SAML assertion in PCCE? (Choose two.)

AsAMAccountName - Logon names maintained for backward compatibility

Buser_principal - For Identifying the authentication realm of the user in the assertion sent to Cisco Identity Service.

CE-Mail Address - For the Outgoing claim type

DUnspecified - For the Incoming name ID format

Euid - For Identifying the authenticated user in the claim sent to the applications

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Correct Answer: A, E

When configuring SAML authentication for PCCE (Cisco Packaged Contact Center Enterprise) with ADFS (Active Directory Federation Services), you will need to specify certain claim rules that determine which attributes of the user's AD account will be sent in the SAML assertion to Cisco Identity Service.

sAMAccountName is a common attribute that contains the logon name for the user, used for backwards compatibility with older systems that may not support newer authentication methods.

uid is an attribute that can be used to uniquely identify the user in the claims sent to the applications. This attribute is used in Cisco Identity Service to match the user to their corresponding PCCE account.

Question No. 5

How is a call assigned to a call type in the PCCE system?

Awhen the call terminates, and data is written to the Cisco TCD table

Bwhen the call is first post-routed from Cisco Unified Customer Voice Portal

Cwhen the call is routed to an agent

Dwhen a call-routing script hits the first Queue to Skill Group node

Show Answer

Correct Answer: B

The call is assigned to a call type in the PCCE system when the call is first post-routed from Cisco Unified Customer Voice Portal (Unified CVP). The call type is determined by the data in the Cisco TCD table[1]. The call type is then used to guide the call routing scripts and determine how the call is routed to an agent[2].

1.Solution Design Guide for Cisco Unified Contact Center Enterprise ...

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_12_6_1/design/guide/ucce_b_ucce_soldg-for-unified-cce-1261/rcct_b_ucce_soldg-for-unified-cce-1261_chapter_011.html

2.Cisco Packaged Contact Center Enterprise Features Guide Release ...

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_11_5_1/maintenance/Guide/PCCE_BK_P5F

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