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Cisco 500-445 Exam
Implementing Cisco Contact Center Enterprise Chat and Email
Last Updated: Jul 2, 2024
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56 Questions and Answers for the Cisco 500-445 exam
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Cisco Implementing Cisco Contact Center Enterprise Chat and Email Syllabus
- Prepare PCCE for ECE and Integration/ Explain ECE Installation process
- Describe Enterprise Chat and Email Components and Deployment Model/ Define ECE Best Practices
- Explain CCE Scripting for Email and Storage Management/ Explain ECE Administration Tasks
- ECE Administration and Configuration/ Explain ECE Queues/ Configure ECE
- Explain ECE Email Administration/ Describe Workflows/ ECE Email Administration
- Explain Chat Operation and Chat Customization/ Configure ECE for Chat
- Describe Chat Entry Points/ ECE Chat Administration
- Explain Agent Single Sign-on for ECE/ ECE Features and Troubleshooting
- Describe ECE Report types/ Troubleshoot ECE/ ECE Deployment