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Cisco 820-605 Exam
Cisco Customer Success Manager
Last Updated: Jul 1, 2024
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149 Questions and Answers for the Cisco 820-605 exam
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Cisco Customer Success Manager Syllabus
- Identify critical success factors to connect to business outcomes/ Create mitigation plans that address risk factors
- Analyze the account baseline to identify gaps/ Define customer success (expected and unexpected value)
- Update customer success plan with expand opportunities/ Identify the product or solution purchased
- Create an adoption campaign to identify expand opportunities/ Compare customer success, customer support and sales
- Identify potential expansion opportunities across the customer life cycle from a customer success plan/ Identify key stakeholder roles
- Validate the desired business outcome based on information obtained from key stakeholders/ Explain the customer lifecycle journey
- Explain the elements of a renewal risk analysis/ Explain the key drivers creating the need for Customer Success
- Describe sources used to identify customer barriers/ Explain the value proposition for customer success
- Explain different IT purchasing and consumption models/ Analyze a customer health score/ Customer conversations and interactions
- Explain the purpose of essential customer management activities/ Explain the elements of customer on boarding
- Account data and scoreboard review/ Customer and industry observations/ Feature matrix utilization
- Capturing moments of success/ Deployment planning/ Service subscriptions/ Identify customer barriers