Most Recent Cisco 820-605 Exam Dumps

Prepare for the Cisco Customer Success Manager exam with our extensive collection of questions and answers. These practice Q&A are updated according to the latest syllabus, providing you with the tools needed to review and test your knowledge.

QA4Exam focus on the latest syllabus and exam objectives, our practice Q&A are designed to help you identify key topics and solidify your understanding. By focusing on the core curriculum, These Questions & Answers helps you cover all the essential topics, ensuring you're well-prepared for every section of the exam. Each question comes with a detailed explanation, offering valuable insights and helping you to learn from your mistakes. Whether you're looking to assess your progress or dive deeper into complex topics, our updated Q&A will provide the support you need to confidently approach the Cisco 820-605 exam and achieve success.

The questions for 820-605 were last updated on Feb 21, 2025.

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Question No. 1

A customer purchased 500 licenses for its cloud-based collaboration solution. During a customer meeting, they complain to the Customer Success

Manager that they cannot verify who and how the licenses are being used. Which two types of adoption barriers are occurring? (Choose two.)

Aprocess

Bpeople

Ctools

Dplatform

Eapplication

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Correct Answer: A, C

Question No. 2

Which action should a Customer Success Manager take to identify and remove barriers when a customer moves from the Implement to the Use stage in the lifecycle?

AProvide break-fix support for technical problems experienced or observed by the customer.

BProvide a detailed cost structure for the management team.

CProvide training content to address current and existing barriers.

DProvide direct and in-depth technical expertise upon customer request.

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Correct Answer: C

Question No. 3

What is the first step a Customer Success Manager should take to identify why the solution was purchased?

AEngage with the customer.

BReview the bill of materials.

CCollaborate with the sales team.

DEvaluate the Customer Success Plan.

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Correct Answer: A

Question No. 4

What is a financial implication of churn?

Aincrease in service level

Bdecrease in subscription

Cexpansion of contract

Ddecrease in discounts

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Correct Answer: B

Question No. 5

The customer has a new leadership team that expresses concern over the lack of adoption of a purchased solution. Which two activities must the Customer Success Manager initiate to mitigate this risk? (Choose two.)

AReview the original sales proposal with the sales team.

BEvaluate the customer's expertise in managing the purchased solution.

COffer discounts on new products to gain the interest of the new leadership.

DAddress and resolve all technical issues.

EReview the original business case and reassess desired outcomes with the new leadership

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Correct Answer: B, E

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