Prepare for the CIW Social Media Strategist exam with our extensive collection of questions and answers. These practice Q&A are updated according to the latest syllabus, providing you with the tools needed to review and test your knowledge.
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A game development company wants to create a new action adventure game. They already have an established online presence that includes many players of their existing games . They ask the players for ideas and scenarios for the new game. What stage of social community building is this?
The cultivation stage of social community building involves actively engaging and nurturing the community by soliciting feedback, ideas, and participation. In this scenario, the game development company is leveraging its established online presence and existing player base to gather input for a new action-adventure game. This engagement helps to build a sense of ownership and loyalty among the players, encouraging ongoing participation and deeper connections within the community. Cultivation fosters a collaborative environment where the community feels valued and invested in the product development process.
Hootsuite: 'The Stages of Social Media Community Building'
Social Media Examiner: 'How to Build a Thriving Social Media Community'
Alice works in social media marketing for an established online shoe company. The company uses many simultaneous social media campaigns to encourage current and potential customers to purchase the latest fashion trends During which stage of these social media campaigns should Alice define her audience's positions in the social media funnel?
Defining the audience's positions in the social media funnel during the planning stage is crucial for the success of social media campaigns. This step involves identifying target audience segments, understanding their behaviors and preferences, and mapping out their journey from awareness to conversion. By doing so, Alice can create tailored content and engagement strategies that effectively address the needs and motivations of each segment at different stages of the funnel, ensuring a more focused and effective campaign.
'How to Build a Social Media Marketing Funnel That Converts,' Hootsuite Blog.
'The Social Media Marketing Funnel Explained,' Sprout Social.
In order to be considered as part of a brand's primary audience, a persona must be:
A brand's primary audience consists of personas who show a genuine interest in the product, have a need for it, and possess the financial capability to purchase it. This ensures that marketing efforts are targeted toward individuals who are most likely to convert into customers. Understanding these personas allows brands to tailor their messaging and product offerings to meet the specific needs and preferences of their target audience, resulting in more effective marketing strategies and higher conversion rates.
'How to Define Your Target Market and Target Audience in 2023,' HubSpot.
'Creating Personas: How to Capture Your Audience's Needs,' Sprout Social.
Jared has been assigned to review the company's social media policies and determine what changes should be considered for modification. As the review the ethical guidelines he identifies that he code of conduct section needs modification regarding employee's personal social media usage guidelines. Why is it important to include personal social media usage guidelines?
Including guidelines for personal social media usage in the company's code of conduct is important because employees' online behavior can affect the company's public image. Inappropriate or unprofessional posts can reflect poorly on the organization, potentially damaging its reputation. Clear guidelines help employees understand the boundaries of acceptable behavior online, protecting both their personal and the company's professional image. This is essential for maintaining a positive brand reputation and preventing PR crises.
'Why Your Company Needs a Social Media Policy,' SHRM.
'How to Create a Social Media Policy for Your Company,' Sprout Social.
Connie is the social media risk manager for a large retail shopping service. She has a comprehensive strategy to manage social media risks. She has implemented a program to train all departments within the company to be risk-aware. What tasks should she perform to ensure all departments are performing as expected?
As a social media risk manager, Connie should create and revise policies for risk assessment, monitor activities for risks, and create reports that assess risks and suggest controls. This comprehensive approach ensures that all departments are aware of potential social media risks and understand the policies and procedures in place to mitigate them. Regular monitoring and reporting help identify emerging risks and measure the effectiveness of the risk management strategies, enabling continuous improvement.
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