Most Recent Eccouncil 212-89 Exam Dumps

In the scenario where Dolphin Investment needs to implement a ticketing system for employees like Jacob to report IT-related issues, ManageEngine ServiceDesk Plus is the most suitable option among the choices provided. ManageEngine ServiceDesk Plus is a comprehensive IT help desk software that facilitates issue tracking, incident management, and efficient resolution of IT-related problems and requests. It enables users to submit tickets through various channels, including email, web portal, phone, or chat, and allows IT support teams to manage these tickets through a centralized platform. This system is designed to streamline the process of reporting, tracking, and resolving IT issues and incidents, making it an ideal solution for organizations looking to establish a formalized incident reporting and resolution process. Other options like IBM X-Force Exchange, ThreatConnect, and MISP focus more on threat intelligence sharing and security incident analysis rather than functioning as an IT help desk or ticketing system. Reference: Incident Handler (ECIH v3) courses and study guides often discuss the importance of having an effective incident reporting and management system in place, and ManageEngine ServiceDesk Plus is frequently cited as a practical solution for organizations seeking to implement such a system.

ISO/IEC 27002 is a standard that provides best practice recommendations on information security controls for use by those responsible for initiating, implementing, or maintaining information security management systems (ISMSs). It covers areas such as risk assessment, human resource security, operational security, and communications security, among others, providing a framework for establishing, implementing, operating, monitoring, reviewing, maintaining, and improving an ISMS. ISO/IEC 27035 pertains to information security incident management, PCI DSS (Payment Card Industry Data Security Standard) deals with the security of cardholder data, and RFC 2196 is a guide for computer security incident response teams (CSIRTs), not a standard for implementing ISMSs. Reference: The ECIH v3 curriculum includes the study of various standards and frameworks that support information security management and governance, including ISO/IEC 27002, highlighting its role in guiding organizations in implementing effective security controls.

Autopsy is a digital forensics platform and graphical interface to The Sleuth Kit and other digital forensics tools. It is used by law enforcement, military, and corporate examiners to investigate what happened on a computer. Autopsy enables incident handlers to view the file system, retrieve deleted data, perform timeline analysis, and analyze web artifacts, among other functionalities. This tool is particularly useful during the incident response process for conducting in-depth investigations into the nature of a security incident, identifying the methods used by attackers, and recovering lost or compromised data.

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When you receive a screenshot from Nervous Nat and go through a list of questions, check resources for information to determine the nature of the screenshot, and assess the condition of your network, you are engaging in the Detection and Analysis (or Identification) phase of Incident Response (IR). This phase is about identifying potential security incidents based on reported concerns, anomalies detected by security tools, or through the analysis of security alerts. In this scenario, despite the historical context of false positives, each report is treated seriously, requiring you to collect and analyze information to determine whether a real attack is happening. This involves verifying the validity of the incident, assessing its nature, scope, and impact, and deciding on the appropriate next steps. The detection and analysis phase is critical for determining the course of the IR process, including whether escalation is needed and what response measures should be initiated. Reference: The ECIH v3 certification materials outline the Incident Response process, detailing steps from preparation, detection and analysis, containment, eradication, and recovery, to post-incident activities, highlighting the importance of thorough detection and analysis as the foundation for effective incident management.

A Trojan attack involves a type of malicious code or software that appears legitimate but can take control of your computer. Trojans often disguise themselves as legitimate software or are hidden within legitimate software that has been tampered with. They differ from viruses and worms because they do not replicate. However, once activated, Trojans can enable cyber-criminals to spy on you, steal your sensitive data, and gain backdoor access to your system. This can include unauthorized actions such as deleting files, monitoring user activities, or installing additional malicious software.