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Pass your Exin ITSM20F.EN Exam with accurate Questions & Answers
IT Service Management Foundation
Last Updated: Oct 3, 2024
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116 Questions and Answers for the Exin ITSM20F.EN exam
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Exin IT Service Management Foundation Syllabus
- Explainthe activities and practical application of each process/ Explain the difference between an IT service and non-IT services
- Explain the activities and practical application of each process/ Explain how the organization and interested parties impact the SMS
- Describe importance of documentation and basic requirements for documentation/ Explainthe activities and practical applicationof each process
- Describe the importance of understanding organizational risks and opportunies/ Describe the continual improvement activities for the SMS and services
- Explainthe activities and practical application ofeach process/ Outline the requirements for designing, building and transitioning new or changed services
- Describe the service management objectives/ Explainthe activities and practical application of each process
- Describe the principles of continual improvement/ Explain the activities and practical application for each process
- Describe the key principles of producing and implementing a service management system/ describe the objectives and service requirements
- Identify the purpose and benefits of ISO/IEC 20000/ Resolution and Fulfilment Processes