Most Recent Exin ITSM20F.EN Exam Questions & Answers

Prepare for the Exin IT Service Management Foundation exam with our extensive collection of questions and answers. These practice Q&A are updated according to the latest syllabus, providing you with the tools needed to review and test your knowledge.

QA4Exam focus on the latest syllabus and exam objectives, our practice Q&A are designed to help you identify key topics and solidify your understanding. By focusing on the core curriculum, These Questions & Answers helps you cover all the essential topics, ensuring you're well-prepared for every section of the exam. Each question comes with a detailed explanation, offering valuable insights and helping you to learn from your mistakes. Whether you're looking to assess your progress or dive deeper into complex topics, our updated Q&A will provide the support you need to confidently approach the Exin ITSM20F.EN exam and achieve success.

The questions for ITSM20F.EN were last updated on Jan 17, 2025.

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Question No. 1

How should the Deming cycle be used?

Aas a model for continual improvement

Bas a model for customer orientation

Cas a model to be used during the design phase of the service

Das a model to calculate the costs of service improvement

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Correct Answer: A

A . Correct. This is the focus of the cycle.

B . Incorrect. The focus of the cycle is on continual improvement and not specifically customer orientation.

C . Incorrect. The model can be used during the design phase, but the focus is on continual improvement during all phases.

D . Incorrect. Cost models as part of budgeting and accounting would do this.

Question No. 2

Who or what should always be informed in case a Release is rejected, delayed or cancelled?

ABusiness Relationship Management

BChange Management

CIncident Management

Dthe Senior Management representative

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Correct Answer: B

Question No. 3

New or changed services need to be accepted before being implemented into the live environment. What shall be done after a new or changed service has been implemented?

AA Post Implementation Review (PIR) is held comparing actual outcomes against those planned.

BAn approach needs to be defined for interfacing to projects that are creating or modifying services.

CNothing additional: the new or changed service goes into Business As Usual and will be managed as a normal service.

DThe manner in which the Change shall be reversed or remedied if unsuccessful needs to be defined.

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Correct Answer: A

A . Correct. This clause is part of the standard.

B . Incorrect. This is part of Plan Service Management (Plan), and not relevant after new or changed services have been implemented.

C . Incorrect. According to the standard a PIR is a necessity. Doing nothing additional is no option.

D . Incorrect. This clause is part of Change Management. And this should already be in place or defined before implementing.

Question No. 4

What is the objective of planning and implementing new or changed services?

ATo ensure that all Changes are assessed, approved, implemented and reviewed in a controlled manner

BTo ensure that approved Changes are implemented in the IT infrastructure with acceptable risks for the current and new IT services

CTo ensure that new services and changes to services will be deliverable and manageable at the agreed cost and service quality

DTo ensure that standard methods and procedures are used so that Changes can be handled quickly and with the lowest possible negative impact on service quality

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Correct Answer: C

Question No. 5

Why is it important that reviews are conducted at regular intervals during the Check phase of the Plan-Do-Check-Act (PDCA) methodology?

Ato be able to allocate roles and responsibilities

Bto be able to define the objectives and requirements that are to be achieved by Service Management

Cto be able to establish the Service Management policy, objectives and plans

Dto determine whether the Service Management requirements are effectively implemented and maintained

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Correct Answer: D

A . Incorrect. This is a part of implementing the Service Management plan.

B . Incorrect. This is a part of the Service Management plan. During the Check phase it is important to review if the objectives are being achieved.

C . Incorrect. This is a part of Management responsibility.

D . Correct. This is a part of the standard with regard to the Check phase.

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