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Prepare for the Exin IT Service Management Foundation exam with our extensive collection of questions and answers. These practice Q&A are updated according to the latest syllabus, providing you with the tools needed to review and test your knowledge.
QA4Exam focus on the latest syllabus and exam objectives, our practice Q&A are designed to help you identify key topics and solidify your understanding. By focusing on the core curriculum, These Questions & Answers helps you cover all the essential topics, ensuring you're well-prepared for every section of the exam. Each question comes with a detailed explanation, offering valuable insights and helping you to learn from your mistakes. Whether you're looking to assess your progress or dive deeper into complex topics, our updated Q&A will provide the support you need to confidently approach the Exin ITSM20F.EN exam and achieve success.
The questions for ITSM20F.EN were last updated on Dec 21, 2024.
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What is a benefit to an organization when the services are delivered according to ISO/IEC 20000?
When a new service is being planned, Service Level Management needs to ensure that existing performance levels of other IT services will not be unduly impacted. From which process will Service Level Management require input?
The Relationship processes describe the relationships with the business and with the suppliers.
What should the Relationship processes ensure?
A . Correct. The Relationship processes cover Supplier Management and Business Relationship Management, and together they should ensure that the business drivers of the customer are understood and that the responsibilities and obligations of all parties are understood and documented.
B . Incorrect. The process for a Major Incident should include communication across all areas involved in resolution as well as to the customers affected. However, this is managed within the Incident Management process and is the responsibility of a nominated manager of the Major Incident. It is therefore outside of the scope of the Relationship processes.
C . Incorrect. It is not necessary for the services levels to be consistent across all suppliers, and in fact it is unlikely that this will be the case. It is however necessary that supplier service levels are aligned with those of the business, so that the Service Level Agreements (SLAs) agreed with the customer can be met.
D . Incorrect. The business should not have direct contact with the suppliers. The service provider is responsible for managing the suppliers to ensure the quality of the services provided to the business.
What is required to be included in Release Management procedures according to ISO/IEC 20000?
A . Incorrect. This is part of the Change Management procedures.
B . Incorrect. This is part of the Information Security Management procedures.
C . Incorrect. This is part of the Incident Management procedures.
D . Correct. According to the standard this is a requirement. Release management procedures shall include the updating and changing of configuration information and Change records.
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