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Pass your Exin ITSM20FB Exam with accurate Questions & Answers
IT Service Management Foundation Bridge
Last Updated: Oct 3, 2024
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78 Questions and Answers for the Exin ITSM20FB exam
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Exin IT Service Management Foundation Bridge Syllabus
- Describe the requirements for monitoring, measuring, reviewing and improving the processes/ Describe the benefits and risks of IT service management
- Describe the objectives and quality requirements/ Identify the purpose and benefits of ISO/IEC 20000
- Describe at a high level the requirements for transitioning new/changed services/ Describe the principles of continual improvement and the applications of the PDCA cycle
- Describe the objectives and quality requirements/ Describe the objective of a service management system
- Describe the objectives and quality requirements/ Describe general management responsibilities
- Describe the key principles of producing and implementing a service management plan/ Describe the requirements for resource management
- Describe the continual improvement methodology for service management processes/ Describe the objective of planning and improving service management
- Describe t he objectives and quality requirements/ Describe importance of documentation and basic requirements for documentation
- Describe at a high level the requirements for planning new/changed services/ Describe general governance principles