Most Recent Exin ITSM20FB Exam Dumps

Prepare for the Exin IT Service Management Foundation Bridge exam with our extensive collection of questions and answers. These practice Q&A are updated according to the latest syllabus, providing you with the tools needed to review and test your knowledge.

QA4Exam focus on the latest syllabus and exam objectives, our practice Q&A are designed to help you identify key topics and solidify your understanding. By focusing on the core curriculum, These Questions & Answers helps you cover all the essential topics, ensuring you're well-prepared for every section of the exam. Each question comes with a detailed explanation, offering valuable insights and helping you to learn from your mistakes. Whether you're looking to assess your progress or dive deeper into complex topics, our updated Q&A will provide the support you need to confidently approach the Exin ITSM20FB exam and achieve success.

The questions for ITSM20FB were last updated on Feb 18, 2025.

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Question No. 1

The Service Desk of supplier X continuous receives the same incident report. This concerns the latest version of a client-server application. The problem no longer occurs if the former version is re- installed. Because the cause of the incident has still not been traced, the supplier decides to advise the customers to temporarily install the old version, if the problem occurs. What is this advice an example of?

AKnown Error

BProblem

CWorkaround

DRequest for Change

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Correct Answer: C

Question No. 2

What must be included in a well defined Process structure?

Aexpected results

Bfunctions

Cstatistical support

Dtimelines

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Correct Answer: A

Question No. 3

Problem Management is responsible for carrying out trend analysis of Incident volumes and types. What is the reason for this?

Ato be able to charge to the correct users of the service

Bto be able to provide reports to management

Cto prevent repetitive occurrence of Incidents

Dto provide input to the Capacity Database

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Correct Answer: C

Question No. 4

What is a Known Error?

AA serious incident whose resolution is known

BA Problem that is resolved

CA Problem for which the cause and Workaround have been identified

DA Problem that cannot be matched

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Correct Answer: D

Question No. 5

What is the objective of the Security Management process?

Ato manage information security effectively for critical services only

Bto manage information security effectively for IT staff

Cto manage information security effectively relating to the financial administration of service activities

Dto manage information security effectively within all service activities

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Correct Answer: D

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