Exin ITSM20FB Exam Actual Questions

Name: IT Service Management Foundation Bridge
Brand: QA4Exam
SKU: ITSM20FB
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The questions for ITSM20FB were last updated on Sep 30, 2024.

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Question No. 1

What is the objective of the service reporting process?

Ato document measures taken to manage information security effectively within all service activities

Bto minimize disruption to the business by using the information contained in reports in order to identify and analyze the cause of Incidents

Cto produce agreed, timely, reliable, accurate information to aid decision making and effective communication

Dto provide progress reports on the planning and implementation of service management

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Correct Answer: C

Question No. 2

What is a parameter for measuring progress relative to key objectives in an organization?

ABalanced Scorecard (BCS)

BCritical Success Factor (CSF)

CKey Performance Indicator (KPI)

DService Improvement Program (SIP)

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Correct Answer: C

Question No. 3

Which process is responsible for registering the relationships within the IT infrastructure?

AAsset Management

BChange Management

CConfiguration Management

DRelease Management

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Correct Answer: C

Question No. 4

Which of the following activities in the Problem Management process is related to the Change Management process?

Aidentifying Problems

Bclassifying Problems

Ccorrecting Problems

Dinvestigating a solution

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Correct Answer: C

Question No. 5

What does Service Management aim to achieve?

Ato exceed expectations at all times based on solid processes followed rigidly at all times

Bto exceed expectations occasionally, recognizing that the customer will be disappointed at other times

Cto provide an agreed and well-defined level of quality, based on ongoing communication with the customer

Dto provide well-defined processes and measures, by which the Service Management organization can rate their quality for the customer

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Correct Answer: C

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