Most Recent Exin ITSM20FB Exam Questions & Answers

Prepare for the Exin IT Service Management Foundation Bridge exam with our extensive collection of questions and answers. These practice Q&A are updated according to the latest syllabus, providing you with the tools needed to review and test your knowledge.

QA4Exam focus on the latest syllabus and exam objectives, our practice Q&A are designed to help you identify key topics and solidify your understanding. By focusing on the core curriculum, These Questions & Answers helps you cover all the essential topics, ensuring you're well-prepared for every section of the exam. Each question comes with a detailed explanation, offering valuable insights and helping you to learn from your mistakes. Whether you're looking to assess your progress or dive deeper into complex topics, our updated Q&A will provide the support you need to confidently approach the Exin ITSM20FB exam and achieve success.

The questions for ITSM20FB were last updated on Jan 20, 2025.

Viewing page 1 out of 16 pages.
Viewing questions 1-5 out of 78 questions

Get All 78 Questions & Answers

Question No. 1

Which aspect of the IT-Service Industry is considered to be one of the most important, but also one of the most difficult?

Aconstant quality

Bincorporating technological innovations

Cinnovating the way services are provided

Dmethodological order based on best practices

Show Answer

Correct Answer: A

Question No. 2

What does Service Management aim to achieve?

Ato exceed expectations at all times based on solid processes followed rigidly at all times

Bto exceed expectations occasionally, recognizing that the customer will be disappointed at other times

Cto provide an agreed and well-defined level of quality, based on ongoing communication with the customer

Dto provide well-defined processes and measures, by which the Service Management organization can rate their quality for the customer

Show Answer

Correct Answer: C

Question No. 3

What is mandatory to define in the incident management procedures?

AThe escalation of incidents

BThe implementation of emergency changes

CThe recording of deficiencies in the configuration management database (CMDB)

DThe recording of problems

Show Answer

Correct Answer: A

Question No. 4

Which of the following is a best practice concerning information securitycha risk assessment?

AInformation security risk assessments should be carried out by an external auditor to maintain objectivity.

BInformation security risk assessments should be performed as a result of the review of every incident.

CInformation security risk assessments should be performed at agreed intervals and be maintained during changes.

DInformation security risk assessments should be performed once a year.

Show Answer

Correct Answer: C

Question No. 5

Who or what should always be informed in case a release is rejected, delayed or cancelled?

ABusiness relationship management

BChange management

CIncident management

DThe senior management representative

Show Answer

Correct Answer: B

Unlock All Questions for Exin ITSM20FB Exam

Full Exam Access, Actual Exam Questions, Validated Answers, Anytime Anywhere, No Download Limits, No Practice Limits

Get All 78 Questions & Answers