Most Recent Exin ITSM20FB Exam Questions & Answers

Prepare for the Exin IT Service Management Foundation Bridge exam with our extensive collection of questions and answers. These practice Q&A are updated according to the latest syllabus, providing you with the tools needed to review and test your knowledge.

QA4Exam focus on the latest syllabus and exam objectives, our practice Q&A are designed to help you identify key topics and solidify your understanding. By focusing on the core curriculum, These Questions & Answers helps you cover all the essential topics, ensuring you're well-prepared for every section of the exam. Each question comes with a detailed explanation, offering valuable insights and helping you to learn from your mistakes. Whether you're looking to assess your progress or dive deeper into complex topics, our updated Q&A will provide the support you need to confidently approach the Exin ITSM20FB exam and achieve success.

The questions for ITSM20FB were last updated on Dec 22, 2024.

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Question No. 1

While planning for service improvements, what is an important best practice to consider?

AService improvement targets should be measurable, linked to business objectives and documented in a plan.

BThe progress of service improvement should be discussed at least weekly in the steering committee.

CThe progress should be monitored closely by an independent project manager to maintain objectivity.

DThe service improvement targets should not change until the target is reached, or else no consistency is maintained

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Correct Answer: A

Question No. 2

A number of important documents are used within Service Level Management One of these documents consists of an overview of services and Service Levels offered. What is the name of the document?

AService Catalog

BService Level Agreement (SLA)

CService Level Requirement

DUnderpinning Contract

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Correct Answer: A

Question No. 3

What is a function of processes?

AThey express the level of compliance with the requested quality characteristics.

BThey represent a complete set of monitoring options.

CThey describe vertical and horizontal escalation options.

DThey complement descriptions of structural and organizational roles and responsibilities

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Correct Answer: B

Question No. 4

Input from other Service Management processes is required to keep the IT service continuity plan current. Which process has the most to contribute?

AChange management

BAvailability management

CFinancial management for IT services

DProblem management

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Correct Answer: A

Question No. 5

Which process is responsible for registering the relationships within the IT infrastructure?

AAsset Management

BChange Management

CConfiguration Management

DRelease Management

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Correct Answer: C

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