Most Recent Exin ITSM20FB Exam Questions & Answers

Prepare for the Exin IT Service Management Foundation Bridge exam with our extensive collection of questions and answers. These practice Q&A are updated according to the latest syllabus, providing you with the tools needed to review and test your knowledge.

QA4Exam focus on the latest syllabus and exam objectives, our practice Q&A are designed to help you identify key topics and solidify your understanding. By focusing on the core curriculum, These Questions & Answers helps you cover all the essential topics, ensuring you're well-prepared for every section of the exam. Each question comes with a detailed explanation, offering valuable insights and helping you to learn from your mistakes. Whether you're looking to assess your progress or dive deeper into complex topics, our updated Q&A will provide the support you need to confidently approach the Exin ITSM20FB exam and achieve success.

The questions for ITSM20FB were last updated on Nov 10, 2024.

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Question No. 1

What is known as a temporary solution that enables the user to continue working?

AKnown Error

BRequest For Change (RFC)

CService Request

DWorkaround

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Correct Answer: D

Question No. 2

A company decides to apply the principle of continual improvement. Which action would result from this decision?

AAnalyze and evaluate the existing situation to identify areas for improvement

BAnalyze customer satisfaction and identify resulting actions

CReview the Service Management System at least annual

DStart an internal service organization evaluation

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Correct Answer: A

Question No. 3

What is a purpose of ISO/IEC 20000?

Ato promote the adoption of an integrated process approach

Bto promote the adoption of IT governance

Cto provide best practice guidance on IT Service Management

Dto provide best practice guidance on security management

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Correct Answer: A

Question No. 4

What is a shared concept of both ISO/IEC 27001 and ISCWIEC 20000?

ACapacity management

BIncident management

CInformation security management

DRelease management

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Correct Answer: C

Question No. 5

The Service Desk of supplier X continuous receives the same incident report. This concerns the latest version of a client-server application. The problem no longer occurs if the former version is re- installed. Because the cause of the incident has still not been traced, the supplier decides to advise the customers to temporarily install the old version, if the problem occurs. What is this advice an example of?

AKnown Error

BProblem

CWorkaround

DRequest for Change

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Correct Answer: C

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