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Genesys Cloud Certified Professional - Contact Center Admin
Last Updated: Oct 3, 2024
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60 Questions and Answers for the Genesys GCP-GC-ADM exam
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Students Passed the "Genesys GCP-GC-ADM" exam
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Genesys Cloud Certified Professional - Contact Center Admin Syllabus
- Configure ACD Skills and Language Skills/ List the main types of reports and describe their use
- Basic overview of the Genesys Cloud Platform and Administration/ List the three levels of Contact Center licensing
- Describe the function and purpose of the Genesys Cloud data actions Integration/ Purpose and capabilities of Genesys Cloud Architect
- Configure Automatic Call Distribution to optimize customer service/ Explain interaction flow and queue design
- Configure and test an Outbound Power Dialing campaign/ List the features of Genesys Cloud Contact Center
- Quality Evaluator and Quality Administrator dashboards/ Evaluation and routing combination
- Configure and run an Interaction Details report/ Describe how to create and edit System and User Prompts
- Workforce Management in a Genesys Cloud contact center/ Activate and deactivate agents on queues
- Quality Management in a Genesys Cloud contact center/ Overview of Genesys Cloud Collaborate
- Describe Scripts and basic script functionality/ Describe how to enable call recording on a Trunk
- List the main Dynamic Views and describe their use/ Genesys Cloud Data Actions Integration Configure ACD email in Admin settings/ Create and publish an Evaluation form
- Describe the Outbound Dialing modes/ Scripting in a Genesys Cloud contact center