Most Recent Genesys GCP-GC-ADM Exam Questions & Answers

Prepare for the Genesys Cloud Certified Professional - Contact Center Admin exam with our extensive collection of questions and answers. These practice Q&A are updated according to the latest syllabus, providing you with the tools needed to review and test your knowledge.

QA4Exam focus on the latest syllabus and exam objectives, our practice Q&A are designed to help you identify key topics and solidify your understanding. By focusing on the core curriculum, These Questions & Answers helps you cover all the essential topics, ensuring you're well-prepared for every section of the exam. Each question comes with a detailed explanation, offering valuable insights and helping you to learn from your mistakes. Whether you're looking to assess your progress or dive deeper into complex topics, our updated Q&A will provide the support you need to confidently approach the Genesys GCP-GC-ADM exam and achieve success.

The questions for GCP-GC-ADM were last updated on Jan 9, 2025.

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Question No. 1

What is a critical

ACritical Questions are used to prioritize Questions that are critical to the success of an interaction. A separate critical score is calculated for critical Questions.

BCritical Questions are Questions that the agent must answer.

CCritical Questions are multiple choice Questions that have a higher weight than non-critical Questions.

DIf answered ''No'', critical Questions will result in an evaluation score of zero for the interaction.

Show Answer

Correct Answer: A

Question No. 2

If you navigate away from the page without saving the Script, you will not lose any work you have completed.

ATrue

BFalse

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Correct Answer: A

Question No. 3

Your contact center wants to track the outcome of calls and chats. What can be configured within Genesys Cloud to provide this functionality?

AAccount Codes

BWrap-up Codes

CResolution Codes

DStatus

Show Answer

Correct Answer: B

https://help.mypurecloud.com/articles/specify-wrap-codes/

Question No. 4

Select the categories of Prompts in Architect. (Choose two.)

AUser

BMenu

CData

DSystem

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Correct Answer: A, D

Question No. 5

When Enable Calls is turned on for a Group, Genesys Cloud routes interactions to all members either sequentially or randomly.

ATrue

BFalse

Show Answer

Correct Answer: B

https://help.mypurecloud.com/articles/configure-a-group-phone-number/

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