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Genesys Cloud Certified Professional - Reporting and Analytics
Last Updated: Oct 4, 2024
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35 Questions and Answers for the Genesys GCP-GC-REP exam
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Genesys Cloud Certified Professional - Reporting and Analytics Syllabus
- Managing Your Team Through Presence and Status/ Quality Administrator Dashboard
- Dialer Campaign Success Results by Interval report/ Working with Reports and Troubleshooting
- Dialer Campaign Success Results by Day report/ Introduction to Reporting and Analytics
- Agent Performance Views and Interaction Views/ Report Examples and History
- Quality Evaluator Dashboard/ Dialer Campaign Detailed Attempt History report
- Queues Performance Summary/ Skills Performance View
- Troubleshooting Reports/ Genesys Cloud Reports/ Interaction Details Report
- Supervisor app for iOS/ Analytics Overview/ User Status Detail Report
- Contact Center Dashboard/ Outbound Reports,Queue Reports, Agent Reports
- Edit, Copy and Delete a Report/ Campaigns Dashboard/ Dashboard Overview/ Available Dashboards