Most Recent Genesys GCP-GC-REP Exam Questions & Answers

Prepare for the Genesys Cloud Certified Professional - Reporting and Analytics exam with our extensive collection of questions and answers. These practice Q&A are updated according to the latest syllabus, providing you with the tools needed to review and test your knowledge.

QA4Exam focus on the latest syllabus and exam objectives, our practice Q&A are designed to help you identify key topics and solidify your understanding. By focusing on the core curriculum, These Questions & Answers helps you cover all the essential topics, ensuring you're well-prepared for every section of the exam. Each question comes with a detailed explanation, offering valuable insights and helping you to learn from your mistakes. Whether you're looking to assess your progress or dive deeper into complex topics, our updated Q&A will provide the support you need to confidently approach the Genesys GCP-GC-REP exam and achieve success.

The questions for GCP-GC-REP were last updated on Jan 8, 2025.

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Question No. 1

How many days does the report exist after you run it?

A60

B70

C80

D90

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Correct Answer: A

Question No. 2

You would like to see the performance metrics for the customer service queue parameters such as service level, the average speed of answer, and average talk time. Which reports provide detailed statistics about multimedia queue activity?

AInteraction Details reports

BQueue Wrap-up reports

CAgent Metrics reports

DQueue Metrics reports

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Correct Answer: D

Question No. 3

Rayan, as the supervisor, noticed some issues in the interactions handled by the agents. He exported the Agent Metrics report for detailed statistics to troubleshoot the issue. Identify the areas that would help him in resolving the problems. (Choose four.)

AReview interactions in which an agent's performance varies significantly from the average.

BLearn the reason for long or short interactions.

CFocus on numerical results, which tend to encourage desirable results.

DIdentify opportunities for improvement.

ECoach the agent on positive behaviors such as better call control.

FTrain the agent to reduce handle time.

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Correct Answer: A, B, E, F

Question No. 4

Which of the following metrics are only related to Inbound interactions handled by a queue? (Choose five.)

AOffer

BAnswer%

CService Level%

DASA

EAvg Handler

FAvg Wait

GHold

HTransfer

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Correct Answer: A, B, C, D, F

Question No. 5

Which of the following statements are true? (Choose three.)

AA queue report only counts interactions handled by an agent.

BAn Abandon is an interaction that disconnects before an agent handles it.

CAn agent-based report counts any interactions an agent worked with.

DEach report contains a pre-defined set of metrics.

EReports can be created and then configured.

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Correct Answer: B, D, E

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