Genesys GCP-GC-REP Exam Actual Questions

Name: Genesys Cloud Certified Professional - Reporting and Analytics
Brand: QA4Exam
SKU: GCP-GC-REP
Price: 30 USD
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The questions for GCP-GC-REP were last updated on Oct 3, 2024.

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Question No. 1

After the report gets deleted, you can download it from the archived list.

ATrue

BFalse

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Correct Answer: B

Question No. 2

Your customizations in the interaction view remain in effect even if you leave and return to the view.

ATrue

BFalse

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Correct Answer: A

Question No. 3

How many days does the report exist after you run it?

A60

B70

C80

D90

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Correct Answer: A

Question No. 4

Which definition matches the performance view for Dashboard?

AIt is used to monitor real-time contact center metrics.

BIt is used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.

CIt is used to view real-time and historical metrics, such as service level %, abandon %, customers waiting, and active agents.

DIt is used to view historical data only.

EIt is used to view metrics for completed phone calls and chats, such as the user, remote telephone number, date/time, and duration.

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Correct Answer: B

Question No. 5

Which definition matches the performance and activity views for Queues?

AUsed to monitor real-time contact center metrics.

BUsed to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.

CUsed to view real-time and historical metrics, such as service level %, abandon %, customer waiting, and active agents.

DUsed to view historical data only.

EUsed to view metrics for completed phone calls and chats, such as the user, remote telephone number, date/time, and duration.

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Correct Answer: E

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