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Genesys Cloud CX Certified Professional - Consolidated
Last Updated: Oct 2, 2024
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135 Questions and Answers for the Genesys GCP-GCX exam
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Genesys Cloud CX Certified Professional - Consolidated Syllabus
- Genesys Cloud CX Architecture: This section of the exam covers the various components of Genesys Cloud CX including the Genesys Cloud platform. Moreover, it covers Interaction Router and their functioning. The purpose is to test candidates for their knowledge of such components when they are integrated to offer a smooth customer experience.
- Genesys Cloud CX Administration: In this domain, the focus is on building and overseeing users, setting up queues and routing, and configuring integration with other systems.
- Genesys Cloud CX Development: In this section, the focus is on the creation of custom applications and how they are integrated using this Cloud API.
- Genesys Cloud CX Reporting and Analytics: In this domain, the utilization of Cloud reporting tools is discussed to monitor and explore various customer interactions.