Handsome Savings - Limited Time Offer 30% OFF - Ends In 0d 0h 0m 0s Coupon code: 50OFF
Trusted Worldwide Questions & Answers
Pass your Genesys GCX-ARC Exam with accurate Questions & Answers
Genesys Cloud CX: Architect Certification Exam
Last Updated: Oct 3, 2024
60
60 Questions and Answers for the Genesys GCX-ARC exam
463
Students Passed the "Genesys GCX-ARC" exam
93.2%
Average score during Real Exams at the Testing Centre
Genesys Cloud CX: Architect Certification Exam Syllabus
- Introduction to Genesys Cloud Architect: For Genesys Cloud Architects and IVR Designers, this section of the exam covers the foundational concepts of Genesys Cloud Architect. It delves into the concept of an Interactive Voice Response (IVR) system and explores the features of Architect.
- Admin Interface: For Genesys Cloud Administrators and System Configurators, this section focuses on the administrative aspects of Architect. It explains the usage of the task and state editor and covers the configuration of default flow settings. Candidates will learn how to set default action settings and event-handling behavior.
- Variables and Prompts: For IVR Developers and Flow Designers, this part of the exam dives into the technical aspects of working with variables and prompts in Architect. It explains the built-in variables of an Architect and demonstrates how to create expressions. The section also covers the concept and usage of prompts in detail. Scheduling in Genesys Cloud: For Workforce Managers and Operations Planners, this section covers the scheduling capabilities within Genesys Cloud. It guides candidates through the process of creating a schedule and configuring its recurrence settings. The section explains the concept of schedule-based routing and its implications for contact center operations.
- Flow Configurations: For Contact Center Architects and Solution Designers, this domain of the exam covers advanced flow configurations in Genesys Cloud. It starts with defining routing strategies and then moves on to using inbound flows to create routing paths for incoming calls. The section covers the configuration of Salesforce data actions integration, explaining how to connect Genesys Cloud with external CRM systems.