Most Recent Genesys GCX-ARC Exam Dumps

Prepare for the Genesys Cloud CX: Architect Certification Exam exam with our extensive collection of questions and answers. These practice Q&A are updated according to the latest syllabus, providing you with the tools needed to review and test your knowledge.

QA4Exam focus on the latest syllabus and exam objectives, our practice Q&A are designed to help you identify key topics and solidify your understanding. By focusing on the core curriculum, These Questions & Answers helps you cover all the essential topics, ensuring you're well-prepared for every section of the exam. Each question comes with a detailed explanation, offering valuable insights and helping you to learn from your mistakes. Whether you're looking to assess your progress or dive deeper into complex topics, our updated Q&A will provide the support you need to confidently approach the Genesys GCX-ARC exam and achieve success.

The questions for GCX-ARC were last updated on Apr 1, 2025.

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Question No. 1

Where can you view agent evaluation scores, evaluation activity, and calibration activity in real time?

AReports

BPerformance>Agents

CAdmin>Contact Center

DAdmin>Quality

Show Answer

Correct Answer: D

https://help.mypurecloud.com/articles/quality-administrator-dashboard/

Question No. 2

Select all the naming requirements for prompts. (Choose two.)

AA prompt name can begin with a letter.

BA prompt name can begin with a numeric or special character.

CA prompt name can contain letters, underscore, and numbers.

DA prompt name can contain spaces or special characters.

Show Answer

Correct Answer: A, C

Question No. 3

Which of the Performance views shows real-time data with historical metrics to give you both short term and

long-term views?

AReports

BDashboards

CDynamic Views

DAll of the above

Show Answer

Correct Answer: C

https://help.mypurecloud.com/articles/about-reports-views-and-dashboards/

Question No. 4

Select the correct format for a literal string expression for the following sentence: He said, ''I will schedule the meeting for the specific time zone with AM/PM settings''.

A''He said, \' I will schedule the meeting for the specific time zone with AM \\ PM settings\'''

BHe said, I will schedule the meeting for the specific time zone with AM \\ PM settings\

C''He said, /' I will schedule the meeting for the specific time zone with AM // PM settings/''''

D''He said, \' I will schedule the meeting for the specific time zone with AM \\ PM settings\''''

Show Answer

Correct Answer: D

Question No. 5

Which action is used to define the configuration of a window or dialog box that delivers database information to an agent in conjunction with an inbound or outbound call?

ACollect Input

BSet Screen Pop

CCall Data Action

DSet UUI Data

Show Answer

Correct Answer: B

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