The Utilization feature of Genesys Cloud allows administrators to configure: (Choose three.)
A system that routes interactions based on an algorithm which determines the best available agent for an interaction
Which definition matches the ACD Evaluation Method Best Available Skills?
ACD routes interactions based on the highest average proficiency level for the requested skills. Genesys Cloud evaluates the first 100 agents to find the agent with the highest average proficiency rating. Genesys Cloud then calculates the average using the agent's proficiency rating for each of the requested skills.
Which definition matches the After Call Work option Mandatory, Time-boxed no early exit?
https://help.mypurecloud.com/articles/configure-call-work-settings/
Which of the Performance views shows real-time data with historical metrics to give you both short term and
long-term views?
https://help.mypurecloud.com/articles/about-reports-views-and-dashboards/
Full Exam Access, Actual Exam Questions, Validated Answers, Anytime Anywhere, No Download Limits, No Practice Limits
Get All 60 Questions & Answers