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Genesys Cloud CX: Scripting Certification
Last Updated: Sep 21, 2024
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Genesys Cloud CX: Scripting Certification Syllabus
- Overview of Scripting: In this section, the focus is given to scripting in Genesys Cloud which involves various fundamental design tasks essential for building effective customer interactions.
- Script Editor Interface: This section covers familiarity with the layout and various components of the editor that is essential for efficient script development.
- Script Management: In this section, focus is given to script management which involves ongoing tasks such as editing and deleting scripts as necessary.
- Variables in Scripts: Variables are a critical aspect of scripting in Genesys Cloud. This section covers adding script variables for creating dynamic content in scripts. Additionally, users need to understand the difference between input and output variables to handle data flow within the script effectively.
- Actions in Scripts: This section of the exam covers candidates' skills with scripts that allow for specific operations to be carried out during a customer interaction. Users must understand how to configure secure pause actions, set screen pop data actions, and invoke secure flows.