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Genesys Certified Professional 8 System Consultant, Genesys Workforce Management (GCP8 - CWFM)
Last Updated: Oct 3, 2024
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85 Questions and Answers for the Genesys GE0-806 exam
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Genesys Certified Professional 8 System Consultant, Genesys Workforce Management (GCP8 - CWFM) Syllabus
- Initial WFM Configuration, Using WFM Configuration Utility/ Create, edit and delete Web Preferences, Installing the WFM server
- Managing Calendar items (modify, approve, decline)/ Configure Activity Statistics
- Elements of a Workforce Management System/ Change filter settings for the Calendar views
- Use the Rebuild Schedule wizard/ Split Volume and Staffing for Multi-Site Activity
- Integration with the CIM Platform/ Use the Commit-Rollback feature
- Explain the architecture and functionality of the Genesys Workforce Management System/ Create and Configure Business Unit (BU)
- Installing/uninstalling WFM applications/ Create Workload Forecast for Multi-Site Activity (MSA)
- Configure Activity Policies/ Web Architecture Overview/ Review Agent Preference options
- Review and edit Scenario Schedule/ Review Schedule Notifications/ Genesys WFM Interfaces
- Create Contract Profiles/ Assign Agents to contracts/ Assign Shift to Contracts/ Create Activity Sets/ Setup Activity Policies