Most Recent Genesys GE0-806 Exam Questions & Answers

Prepare for the Genesys Certified Professional 8 System Consultant, Genesys Workforce Management (GCP8 - CWFM) exam with our extensive collection of questions and answers. These practice Q&A are updated according to the latest syllabus, providing you with the tools needed to review and test your knowledge.

QA4Exam focus on the latest syllabus and exam objectives, our practice Q&A are designed to help you identify key topics and solidify your understanding. By focusing on the core curriculum, These Questions & Answers helps you cover all the essential topics, ensuring you're well-prepared for every section of the exam. Each question comes with a detailed explanation, offering valuable insights and helping you to learn from your mistakes. Whether you're looking to assess your progress or dive deeper into complex topics, our updated Q&A will provide the support you need to confidently approach the Genesys GE0-806 exam and achieve success.

The questions for GE0-806 were last updated on Jan 8, 2025.

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Question No. 1

It is desired that multi-skilled Agents, when scheduled for an Outbound Activity, do not answer inbound calls and Emails. They will only work outbound calls, what is this feature called?

AActivity Set

BTask Sequence

CException Task Sequence

DMarked Time .

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Correct Answer: D

Question No. 2

How do you guarantee the same day-off for a team while their start times on a work day may vary?

AUse Rotating Patterns

BUse Shift Exceptions

CSet 'Maximum Start time difference for Members of the same team' parameter

DSelect 'Use Team Constraints' while building the schedule

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Correct Answer: A

Question No. 3

In which Genesys application is WFM scheduling performed?

AGenesys Administrator

BWFM Configuration Utility

CWFM Supervisor web

DIRD

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Correct Answer: B

Question No. 4

Which of the following statements is true?

AAn Agent must have only one contract, but can be scheduled for multiple shifts.

BAn Agent does not new to have a contract, but must work for at least one shift,

CAn Agent can have multiple contracts, but must be scheduled only for one shift.

DAn Agent can have any number of contracts and can be scheduled for any number of shifts.

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Correct Answer: A

Question No. 5

For the "Expert Average Engine" Forecasting Algorithm. What is the recommended minimum amount of data needed?

A1 day

B1week

C1 month

D1year

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Correct Answer: C

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