Most Recent Genesys PC-CIC-Core Exam Questions & Answers

Prepare for the Genesys PureConnect: CIC Core Certification Exam exam with our extensive collection of questions and answers. These practice Q&A are updated according to the latest syllabus, providing you with the tools needed to review and test your knowledge.

QA4Exam focus on the latest syllabus and exam objectives, our practice Q&A are designed to help you identify key topics and solidify your understanding. By focusing on the core curriculum, These Questions & Answers helps you cover all the essential topics, ensuring you're well-prepared for every section of the exam. Each question comes with a detailed explanation, offering valuable insights and helping you to learn from your mistakes. Whether you're looking to assess your progress or dive deeper into complex topics, our updated Q&A will provide the support you need to confidently approach the Genesys PC-CIC-Core exam and achieve success.

The questions for PC-CIC-Core were last updated on Nov 13, 2024.

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Question No. 1

Your company has just hired Bruce Scott as a new system administrator. When you created Bruce's user object, you checked the Master Administrator checkbox.

What rights will Bruce receive as a result?

AAll rights to the CIC system.

BAll rights to Interaction Administrator.

CAll rights to Access Control

DAll rights to settings on the Security Rights page.

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Correct Answer: C

Question No. 2

You are an IC administrator for a large international company based in Indianapolis, IN. Matt, a manager who lives and works in Minneapolis is having issues with his Interaction Client configuration. He says the company directory has disappeared.

What is the best way to help Matt get his Interaction Client configured correctly?

ATake a trip to Minneapolis and configure Matt's Interaction Client.

BSelect Matt's user object in Interaction Administrator. Then select the Client Configuration tab and click on the Configure button.

CCreate a new Client Configuration template specifically for Matt and assign it to him.

DFind out which workgroups Matt is a member of and verify the client configuration for those workgroups.

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Correct Answer: B

Question No. 3

Your manager is concerned about the security of the IC system. He overheard several agents talking who said that they use their birthdate for their password and they use them over and over again. The company has a published policy for IC passwords explicitly stating this is unacceptable.

How can you ensure that all users are following a company policy for secure IC passwords?

ASend an email outlining the company policy, directing users to follow the policy.

BMake sure that there is a password policy for all network accounts that follows the company policy.

CUsing Interaction Administrator, configure the Default Policy to match the company policy for secure IC passwords.

DSelect the 'secure passwords' option from the Access Control menu.

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Correct Answer: B

Question No. 4

You are the supervisor of a contact center that uses chat, email, and phone calls to communicate with your customers. You want to improve the time required for the initial introductory chat and other common chat topics.

What would you do to improve your agents' efficiency when working with chat messages?

AUse Response Management libraries to create an initial chat welcome message and other chat messages and links for common questions.

BCreate text messages and send them to each agent so they can copy and paste them when needed.

CStore a pre-created message as a whisper tone, for chats, that will be sent automatically to anyone communicating via chat.

DHave each agent copy and paste their initial chat message into a text file so they can access it again later.

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Correct Answer: A

Question No. 5

When new users are added to your IC system, they receive an initial password of 1234. Since this isn't their network login, you don't require that they change their password when they first log in. Recently, a disgruntled former employee, John Doe, was caught making long distance calls through the IC system. You checked to ensure that John's user account was deleted. Upon further investigation, you find that John accessed the system using a current user's extension and password that had not been changed from 1234.

What three things can you do to prevent this from happening in the future? (Choose three.)

ARandomly generate initial passwords for new users

BForce new users to change their password the first time they log in

CImplement a more secure Password Policy which requires a minimum of 8 digits and meets other security need of the company.

DDisconnect the remote access cable.

ERequire that passwords be at least 4 digits long.

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Correct Answer: A, B, C

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